Garrison B.
God. Awful.
If I could give them negative 4 stars, I would. They said my order would ship in two days. Awesome. We are now past a week and it hasn’t even been packed up to be shipped. One rep told me it was because of a ton of new customers and they couldn’t keep up. Another told me that usps had the package and couldn’t deliver it because of the hurricane damage. The hurricane was 3 weeks ago and I live in west TN where we didn’t even get rain from it. She then proceeded to tell me that they don’t have a tracking number because usps didn’t tell them what it would be. Nevermind the fact that you get the tracking info when you print the label and put it on the package before the courier picks it up. So I finally asked for a flat out timeframe of when it would ship and was told “we have no way of knowing”. This company is awful and their customer service is the absolute worst. They would be best served by tearing it down to the ground and rebuilding it from scratch.
Response from Friday PlansOct 23, 2024
Hi Garrison, I have requested additional information via TrustPilot to help locate your interactions with our service team and see what happened here. I apologize for this frustrating experience.



