Emily M.
Preying on vulnerable people
Ignoring emails in order to sucker money out of you. Sketchy as heck. Preys on vulnerable people trying to get answers about themselves. Avoid at all costs.
Freudly is an artificial intelligence-based mental health support service designed to offer help whenever you need it. We have created this platform so that anyone can get access to a psychotherapist, as well as to more than 1,000 psychological tests.
Freudly (freudly.ai) has 28 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Excellent

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28 approved reviews, newest moderated first
Emily M.
Ignoring emails in order to sucker money out of you. Sketchy as heck. Preys on vulnerable people trying to get answers about themselves. Avoid at all costs.
Feruz N.
i don't like it, it is scam and spam 100%
Iris V.
I’d tried several AI therapists before, but none hit the right note—until Freudly. One insight it gave me was so spot‑on it made me cry. I appreciated the practical homework that helped me reframe my thinking, plus the personalized test: it was revealing, and being able to share it with a counselor is a real bonus. The AI’s voice and subtle humor made the experience feel surprisingly human.
Kevin
Very disappointing experience. The app got stuck on the startup screen and had to be reinstalled. After that, I could no longer log in to my account. Email, Apple, and Google login all failed, and the Restore Purchases feature did not work despite having an active subscription. I paid for a service that I was unable to use. Fortunately, Apple refunded my purchase.
karen
O site em questão fez com que eu preenchesse um quizz de 73 questões, para no final, dizer que tinha de pagar para obter os meus resultados. Ainda assim, quando cliquei, redirecionou-me para uma página de erro
Karen R.
they cancelled my subscription and left no way to reactivate and don't answer emails.
Karla C.
This is a scam. I never got the questionnaire result that I filled out and I have tried to cancel the subscription it automatically signed me up, which they have not given any log in information, and I have had to cancel my credit card because it has not acknowledged any emails requesting cancellation. The positive reviews here are fake and it’s unfortunate that Trustpilot keeps them on.
Gavin
Absolute scam. Avoid Freudly AI at all costs unless you want your bank account drained by a company that ignores every law in the book. I bought what I thought, and what was sold as, a bespoke, one off neuro diversity diagnostic , but it quickly turned into a financial nightmare. Even after formally requesting a cancellation, they continued to take, and still continue to take unauthorised payments. I have sent multiple letters and emails demanding they stop and requesting the deduction of these false charges, but they have completely ignored every single piece of correspondence. It has reached the point where I’ve had to involve my bank to block them entirely. Even with a bank block in place, they are still aggressively attempting to process fraudulent payments against my account. This isn't just poor customer service; it’s predatory, criminal behavior. They have no respect for consumer rights or authorisation. Do not give them your card details—you will not be able to stop the charges without a fight. You have been warned: STAY AWAY.