Brock S.
Late Delivery - Warm Meals
I’m a few weeks into my meal plan and received my first late delivery with lukewarm meals and half-melted ice pack that were seemingly left out in the heat for some unknown amount of time. Adding to that, when they did arrive, the meals were left right in front of my door, making retrieving them a pain. I reached out to their customer service and was told I’d get another delivery asap, the next day. The reps had no information on that delivery, no eta or approx delivery window, or even knowledge it was on its way the day of. I arrived home from work and still no delivery. I contacted them again and was told I could get a refund or another delivery. I requested a refund, and apparently received it, despite it not showing on my account on my end. This has been an absolute headache given I’m paying for a service I’m counting on and not receiving. And I can’t exactly accept the health risk of ingesting lukewarm meals. I’ll give them one last shot but please beware of possible delivery issues.