FreshDirectReviews of freshdirect.com

There is consistently an item or few missing from my order which I am getting charged for. Used to be good but no longer is and prices are high. I have to check in detail and every third delivery there is 1 or 2 things missing which I am getting charged for. Customer service does not seem to care. I will no longer be using this company.

I have been a loyal customer and have understood some past hiccups. They have been too frequent and today’s order to be delivered between 11-1 was delayed. On chat, she said I would get it at 2:20. I changed my appt from 2:30-3:30. NOW it is 3:40 and still no groceries. There are no available people on CHAT and 231 people on hold for customer service. NEVER AGAIN!

Avoid this company, they don’t care about their customers.

I’ve been a loyal customer for about four years and have always appreciated their food quality and customer service. However, something seems to have changed. I placed an order today for delivery between 1 PM and 3 PM—an important one for a dinner party. At 4 PM, I received a notification saying the order was delayed but still on its way. By 5:30 PM, nothing had arrived, so I checked my account, only to find a message saying, "Contact customer service." When I reached out, I was told my order couldn’t be delivered because the bag was damaged in transit. While that’s already frustrating, what truly upset me was how they handled it afterward. I spoke with two customer service representatives, and all they told me was, “The order amount was just authorized, not charged, so feel free to place another order. The funds will be released back to your card in 2-3 days.” I explained that this was unacceptable for two reasons: No one informed me about the issue—I had to find out on my own that my order was never going to arrive. I wasn’t given the option for a refund or a re-delivery, even if it meant a later time or the next day. I then requested that, instead of refunding me, they simply process a replacement order. To my shock, the customer service agent responded, “We are not going to give you free food. If you want food, you will have to pay with your own money.” Where did this accusation even come from? I never asked for free food. I only asked that they take responsibility for their mistake and send me the order I had originally placed. They could settle the issue with their delivery team—I had done nothing wrong. This is simply not the way to do business. The lack of sincerity in fixing the situation or even offering a proper apology is deeply disappointing. Congratulations—you've just lost a loyal customer. I won’t be ordering from them again.

Service. Support. Respond time. Person by name is Surea on support.

Somebody attempted a fraudulent transaction on my card for this company. Thankfully it failed. Looks like others are also experiencing the same so leads me to believe it may be somebody linked to the company. I have no idea how they got my card details.

How come this company tried to take money out of my bank account when I have never placed an order with them and how did they get my bank details?

Overpriced and poor service. We've had deliveries lost or delivered past the scheduled time as well as wrong items. For their prices, this poor service is unacceptable. When we contacted FD about today's missing delivery, we were told it was delivered and left with our doorman. It wasn't. So this company doesn't even communicate honestly with its customers.