Lee U.
I ordered a full month ago & it has not…
I ordered a full month ago & it has not shipped. There was no indication at the time I ordered the item that it was not in stock/available. Even after I received notification last week that it had been shipped, tracking indicates the postal carrier has not received it.
Response from FreshAdventureJan 8, 2022
Hello and thank you for your review. We are very sorry that you are feeling this way. Unfortunately this review does not reflect the real situation. First of all we can see that package was successfully delivered to your mailbox before the end of December. Based on the notes under this order I can see that my colleagues were trying to reach out to you multiple times via phone and email, however they were unsuccessful and we had no response from you. We had an increased number of orders for this specific cable on that day and we ran out of stock. So your order became as a pre-order. Because of that we were trying to reach out to you as soon as possible to ask if it is okay for you to wait until we will have it back in stock (within 3 weeks from the date that you have placed your order) or based on your preference we could have issued a refund on the same day. We are truly sorry for this inconvenience and as a passionate team we are doing everything we can to always improve our quality of service as we highly value each one of our customers. We wish you great future adventures and hoping to see you again in our store :) Bridget