FreeUP MobileReviews of freeupmobile.com

AVOID FREEUP MOBILE AT ALL COSTS!!!!! We had a line go dead == unable to send or receive calls or texts. Checked online to fine a message saying there was a temporary outage. After a week, repeatedly attempted to contact Freeup vis calls, emails, & website all to no avail. Eventually ported out number to other carrier. Had paid for a year's service with 5 months remaining at time of out-port. Again, have made repeated attempts to contact Freeup seeking refund for those 5 months, again to no avail. Absolutely worst phone service and worst customer service imaginable. Only reason I gave it 1 star was because I couldn't give it 0.

FreeUp forced me to change my plan threatening to lose my number only with two days notice. I took the new plan but the service was not working. Prior to the end of the month I ported-out my number to another carrier with FreeUp's approval but out of the blue, two weeks after the transtion to the new provide FreeUp tried by itself to take back my number submitting a port out request to my new carrier and worst than all FreeUp charged me for another month of the same plan even if I am not their customer anymore! This company is a fraud, pay attention!

Service has been down for several days. No customer service. Will not answer phone.

Initially when I just found out about this phone company the prices were great, customer service was great, they responded to my emails within a day. Today, starting August 2026, they stopped our service out of the blue, I had 2 phones, plus a few friends that I told about freeup and they signed up too, no warning whatsoever and cut off any ability to contact them. Thank goodness can still message with WiFi thru RCS messaging. Even if they got bought out or whatever happened you do not do this with your users. I has to urgently order mint mobile sims since the prices right now are exactly the same plus I will have 2 GB more, so I will not be going back to freeup mobile. :( They let us down bad. Cannot trust it any more. I don't think they will pay me 3 months left of yearly plan back. Not nice.

Phone service has been out nationwide for all customers for... four days now? This is not remotely acceptable. I would change providers but I'm already prepaid through the end of the year.

Avoid this service at all cost. We've had them for 4 or 5 years. Recently they just shut off the sim cards for both phones without explanation. Account is paid up til the end of the year. Phone support hangs up instantly. Emails are unanswered. Account online mysteriously just shows new sim cards being shipped today. With so many choices out there, avoid this disorganized mess.

If you are thinking of using this company because of cheap plans, DONT! If anything goes wrong they will not help you. Emails not answered and will not answer customer service phone. If you do happen to get it to ring they will not come on the line no matter how long you wait. And worst part ever if most likely you will lose your phone number because they will not help you port it to another company. They will just basically ignore you.

A couple times a year there would be outages. Previously customer support would reply with the issue and the fix. Currently having an issue with SMS messaging and support hasn't replied or acknowledged me reaching out for weeks now.