Freedom Express MovingReviews of freedomexpressmoving.com

My move was a disaster. Two days before scheduled move date, get a phone call from the agent informing me that they needed another $400.00 before they could come. My deposit had been paid for weeks. At that time I gave my agent count off everything that was going on the truck. "NO PROBLEM, THE VAN IS PLENTY BIG ENOUGH FOR YOUR LOAD. Haha. Thankfully something in my gut said get a u haul something just didn't feel right. Less than half of my belongings were loaded on the truck when I was told that if I needed anymore than the 10 feet of floor space it was an additional $2,000.00, plus. Which now brings my moving expense to over $7,000.00. The guys that loaded the van were fanatic. But as a veteran owned company they sure stuck it to this vet. I would not recommend nor would I ever use this company in the future.

I have called and left numerous message and they never call me back. They over charged me after giving me a set price and told it would not change. Sad this site won’t let you use any names…ridiculous … and others will never call you back and should change their voicemail message to reflect this, I would not recommend using these people.

I believe the other negative reviews here, based on my own experience. I also successfully pursued a chargeback through my credit card on the money paid to Freedom Express - all charges paid to them were reversed. TL; DR: Freedom Express got us to sign paperwork with them having shared blatantly incorrect and incomplete information, then became only intermittently available for support and guidance. Some employees were hostile. The company shirked responsibility for even knowing where out stuff was in transit (they are a moving broker, not a moving company themselves, as we later found out). Freedom Express reached out to me with a great rate shortly before our cross-country move (I'd previously explored moving truck options, but decided on a Uhaul until they reached out specifically). At first, it seemed great - the person who reached out was very responsive and introduced herself as our "moving coordinator" and specifically said she'd be out point of contact for anything needed during the experience & she gave me a cell number to be able to text in addition to a phone number for phone calls and an email address. Most importantly (and also incredibly incorrectly, based on national moving guidelines, I later learned), she estimated a 10-14 calendar day timeline for our truck to arrive. (We actually looked at the calendar together on the phone.) We were told to "pack as though going on vacation" -- although out stuff ended up arriving after 21 business days (which is the national window for our move distance). After signing paperwork, small but important things started to go wrong - a Freedom Express employee missed out phone appointment to do inventory (though I was able to reach out and get in touch later in the day); I'd been given incorrect information about packing directions for certain items; I was given incorrect information about the size of truck being used for delivery after expressing concern about an 18-wheeler fitting down our new street; I was given incorrect information about payment method available for the company that would pick up our material; I explicitly asked not to use the credit card on file for the 2nd charge (and provided new information), but the 1st credit card was charged, I later noticed. I was told I'd be contacted within a certain time frame for our pickup/truck packing and was not. Several efforts to reach out to Freedom Express were unsuccessful, leaving us in a limbo and uncertain if a truck would just show up with no notice (or if it had all been a scam). Ultimately, we later found out that the timeline for our cross-county move was actually up to 21 *business* days, a huge variation from the 10-14 calendar days we'd been quoted - this was after the truck had been loaded, and we had no recourse. As we tried to follow up with Freedom Express during this time, I had difficulty reaching anyone including (our "moving coordinator"), the 24/7 help line, and other points of contact. On several occasions, assured me that she'd follow up, and then I would never hear back. At one point, I spoke with someone on the phone (who was described by other employees as "the owner" but who told me himself that his father was the owner), and he only directed me to another point of contact. During one phone call, I reached another employee, who expressed surprise I'd been reaching out to our moving coordinator, and told me that she herself was our moving coordinator. I asked (and she confirmed) if I could email her and if she'd respond with that information in writing, but I never heard back. During this time, Freedom Express was apparently unable or unwilling to follow up on our delivery timeline, despite that "support and guidance" being in the contract we'd signed with them. Throughout, communication was severely inconsistent and unpredictable, and filled with inaccurate information (that we later learned was readily available). I would actively warn people away from this company. All of this interaction is documented. After our material was delivered (long after we'd initially been told), I pursued a chargeback through my credit card (after reaching out to Freedom Express to request restitution as documented in the contract I'd signed with them). The incredible stress, difficulty, and emotional toll created by working with this company was not worth it in any way.

They’re not movers, they’re just brokers. They’ll resort to every last manipulative lying used car salesman tactic to get you buy. They promote themselves like they're working out of some kind of real office but all they got for a listed address is a mail box at some corporate mail center. At one point they had google reviews of their business but they had to take those down they were getting so bad.

This is the worst experience I have ever encountered. First off this is a broker, not an actual moving company. They do not own any trucks or drivers but lead you to believe that they do. Your contract is sold to a third party who in turn tells you that their fees are not the same as the original contract you had signed thus, holding your furniture hostage. Additionally, they insist that you pay with a personal check so they do not have to pay credit card fees, and prevents you from requesting a charge back. Furthermore, their customer service is great up to the point that they receive your deposit, then good luck after that. I lost over eight hundred dollars with this broker. I recommend renting your own truck and recruiting family and friends to help.

This company is a scam!!!! They blew my phone up to get my business and after they received my deposit the customer service went from 100 to 0. I happened to stumble across reviews on Facebook and after reading them I didn’t feel comfortable with using them. Per their contract you have (72) to cancel your contract after signing via written cancellation notice to their support email. I submitted my Written Cancellation Notice within 28-30 hours after signing my contract and requested a FULL REFUND minus their 10% Merchant Fee. I never received a response or call regarding my Written Notification of Cancellation. I called my sales agent and also spoke with several other employees . All of them acknowledged that my email was received and had been discussed with upper management, but no response from received from the lady who is over dispatch. Each of them told me they would contact the dispatch supervisor on my behalf and have her get back with me. Every time I spoke with one of the employees they wanted to know why I changed my mind about using them and a 10-15 minute spill as to why I should change my mind. I explained to them that I am not comfortable with their business after reading all of the horrific reviews. As a result of this experience, the lack of communication, and poor customer service there is NO WAY I would change my mind! I want my refund and I will get it! Please stay away from this company! This has been a nightmare for me for the last (3) days! I will be filing a formal complaint with the necessary entities regarding this matter. They will tell you that the negative reviews are because people are emotional or didn’t follow instructions. Well, this review is based upon facts and documentation. I have emails that I have sent with no response and a call log with dates and times of all my interactions with each of them.

Please do yourself a favor and don’t use this company. I’ll be leaving reviews EVERYWHERE I can. As mentioned like the rest of these reviews, these people will quote you for something and then it will be drastically different when the actual moving company comes. I literally measured everything with a tape measure and gave all the measurements and the moving company still charged me 500 extra dollars because this company didn’t quote. They also as you can read don’t answer anyone. They get your money and can’t communicate at all. They will say one thing but if you read the contract it says another! Thank the lord I actually read and can dispute a payment that’s not a deposit on my credit card! They will make all the excuses in the world why people are leaving bad reviews well let me tell you, please do not ever use this company!!

Worst experience I ever had. Promised me the world and gave me nothing. They are just a broker which they lied about. So when the real movers showed up they tripled my price telling me that they grossly underestimated my inventory. I tried to cancel and I was told that I would lose my deposit. I ended up using Uhaul. After that, I did some investigating and found out that this was the same company as Landmark Moving and storage which has a 2 star rating. They are dumb enough to use the same pictures for their new name. I will be filing a law suit to get my deposit back. DO NOT USE THIS COMPANY!!! Landmark Moving and Storage.