Freedom Express MovingReviews of freedomexpressmoving.com

On February 16, 2023, I filled out an online form to get a quote for a move from the Atlanta area to the Tampa and St. Petersburg, FL areas. Kris Akin, one of Freedom Express's sales representatives, contacted me. I worked with him over the next month to get my estimate in order but advised him that until I got into my storage unit, I couldn't finalize and sign a contract. He told me (in writing) not to worry and begged for me to trust him, and that my contract said that whatever inventory I added would ONLY cost me an additional $3.29 per cubic foot. I told him my items would not fit into a standard box truck, and that one of my pickup locations and one delivery location could not accommodate tractor-trailers. He told me (in writing) they would send two box trucks at no extra charge. The night before my move, I had a "quality control" call with Richard from Freedom Express and told him I was adding an additional 202 cubic feet of cargo. At that point, he told me that the 202 cubic feet that were supposed to cost an additional $664 would now cost me an additional $1,450. I asked him how he came up with that number, and he started rambling on about how the front of the house needs their money and wouldn't give me a straight answer. At this point, I was at their mercy and forced to immediately pay. Freedom Express sold my moving contract to A+ Moving and Storage. They showed up at my storage unit with two box trucks. One was a Penske rental truck that only holds 1,700 cubic feet. So then even though I was guaranteed two trucks at no additional charge, A+ refused to take my items until I paid them an additional $929.40. So my $8,538 move ended up costing $10,465. The items that did not fit on the 1,700 cubic foot box truck were put into storage and delivered via tractor-trailer two weeks later. Paula, their logistics coordinator called me to ask how my move went, and when I told her about the extra charges, and the tractor-trailers and told her I still hadn't received everything, she acted sympathetic and told me she would resolve it. At this point I had already gone and read other people's comments about her, so I was expecting to be ghosted. Then of course she ghosted me. Advice: Do not go with any moving brokers. It is stressful, they lie, and it doesn't save you any money. The only reason I am giving two stars is that the delivery guys from A+ worked their behinds off and delivered everything without damage. We tipped them VERY well, as we didn't want to take our issues with Freedom Express out on them. Later I found out that one of the delivery men asked my 22-year-old son for a tip when we had already tipped him $200 (just for him).

Like many of these reviews, things started out incredibly well. To assure reviewing correct company. JERRID was my “coordinator” who explained the process thoroughly and was readily available for my move from CA. I was told by him that their truck was dropping a load from Vegas to Santa Monica which was very close to me allowing for a quick pickup and delivery as headed straight back. In reading other reviews it seems this is commonly said but not true. Once I signed and my payment processed, (thousands of dollars) the only communication I received was via text or email despite requesting a call back. He stated that he was on vacation but did answer via text and email still so that’s something. However, if you will be unavailable, someone else should’ve been covering to address issues and answer questions. No one called me until the Friday before my move which was scheduled for Sunday the 12th or Monday the 13th pickup and I had to initiate that several times. I was told Monday between 11-5. Saturday evening the 11th, I received a call stating, we are your movers and we will be there tomorrow the 12th between 8-11 am leaving me to scramble last minute to assure all was ready. Those specific movers who picked me up in Cali however were incredibly friendly, thorough, efficient, and careful with my stuff. They specifically did a great job although of course I needed more cubic feet costing another grand (specifically discussed with JERRID who assured they use best software to figure cubic feet needed/nothing was changed or added from estimate so I was not going to have charges tacked on/we even discussed stairs at my new place) I was told truck was headed straight back that day the 12th after getting one other persons stuff loaded and delivery possible 20-22. I called for 12 days straight to customer service to get date as the time frame passed by of when I was told (which always went to voicemail). I left repeated messages for them and Paula specifically with no response or call back. I finally got Paula on the phone on the 22nd portably because I called from a private number and not my own and she said to call back Monday the 27th late in day around 4 pm for an updated idea of when delivery will happen. JERRID responded via email it’s usually 14-21 days which I understand but not what I was told especially as I drive across states quickly to be here in time for estimated 20-22 delivery. Mover called late in day the 24th and said 5-7 days for delivery but would call the day before they would arrive. To their credit the drivers are the ones who DID consistently communicate as promised & the only ones who called when they said and answered messages. I specifically asked so we are talking Tuesday-Friday (28-31) for delivery and was confirmed yes. I called Paula as directed the 27th around 4 pm and it went immediately to VM again. I left a message with no return call despite many more attempts for several days. She did send an email on 3/30/23 giving me a number to call someone else instead of her. First helpful thing she did. The issue with this company is simply operations are not coordinated and communication is almost non existent. Parts of this move were seamless and great, others not so much. When Freedom Express improves their operations and communications, they will be an amazing company who I have no doubt will get business, just not mine again until things change. Their customer service is almost non existent and extremely disappointing. I have moved a lot due to my work and even as disappointed as I am with this company, they are better than the other options out there but who wants to choose between bad and worse? The things written regarding communication and lack there of, believe it! Just be prepared to not know what’s happening with your things and to be stressed at a time when your stress levels are already at an all time high. No company should take 12 days to respond and only then because you happen to get lucky and they pick up the phone when YOU call them again and revert back to no communication. Everything JERRID repeatedly assured me would NOT happen, happened. Sadly, no one seemed to care and for that reason alone, I will never refer anyone or utilize them again.

I can’t even give this company one star I paid them $750 now they will not return my phone calls or answer any of my messages. They are a complete rip off company. Read all the reviews on the company before you make any decisions.

I was told the same as others, a truck in the area, didn't want to leave it empty. The movers were from Safeway Moving out of Denver Colorado....I gave an accurate inventory, then when movers were at the house. There were items I didn't have movers load because they wanted to charge $600 for a portable fireplace I had on my list, also wanted to charge $170 for pictures I had bubbled wrapped and didn't load my bookshelf because was told it was going to cost $ 300 for that. All items I listed and measured with my personal represenative on phone. I taped all my boxes and the movers tried charging me for 36 rolls of tape, but only 9 was in trash. I was in a binding not to exceed contract and after taking items off they say I was over 100cu ft from estimate so charging me more than $1000 over estimate. The movers also helped themselves to my food. Which is stealing. I have been calling for over 2 weeks and leaving messages and nobody will return my call. I do not recommend anyone to use this company.

BROKER...Freedom Movers was not who showed up on Move day, company X w/ a long list of negative reviews showed up in an unmarked truck and 2 hours (truck half loaded) in I receive a quote from company X, for extra cubic foot. Talked to T**** & P****, and basically was told you signed a contract and we don't have to help you. Oh and in no point in that conversation or any conversation verbal or email, up to this point did they identify that they had brokered out the contract (per the driver he was a 3rd party delivering to a warehouse in San Fernando for Freedom Moving to deliver to ultimate destination, no where on my estimate was company X. 7 PM I get a a call from a Manager at company X wanting to get a direct payment from me. I have no documentation from Freedom Moving stating company X was involved, and not even a courtesy explanation. I never would have selected company X on my own based on multiple negative reviews. At this point I am still expecting to pay Freedom Moving the company that I signed a contract with, but they went home for the day and won't answer any of the provided numbers. Long story short with a truck loaded in the front yard, I am now in business with company X, who I never would have selected on my own, and still have not had a single returned call or email from Freedom Moving since P**** promised to call me back and went home, with no explanation of why Company X is asking me for more money. I want to be clear I think we had more cubic feet than was quoted, I believe both A**** and T**** who adjusted the quotes significantly undersold the size of the move, I think they did this out of a belief that I would use a different company if they came in higher. I also believe that A**** specifically withheld the information that they would Broker out my job, because she realized I wouldn't use them if I knew that. My chief complaint is not that they inherently breached contract they have a lengthy Estimate agreement that removes most of a customers avenue to prosecute them if unhappy with the service. No, my chief complaint is that they verbally and purposefully convinced me that my concerns were addressed, requoting by weight vs Cu ft, A**** moved the weight out of the parenthesis and cu ft into the parenthesis on the estimate, (this shows weight is binding cu ft is not) ( Spoiler it doesn't show that per T***, P***, and Company X)but she sure told me it did. and once I paid the deposit, they literally did not do any of the things neccesary or promised (No follow up walkthroughs, no calls explaining process, didn't even answer my calls to confirm move until day before.) They did nothing to ensure that the move would go smooth. They definitely didn't inform us that a random different company would show up on move day, or give us an accurate estimate on size of load, or even explain who I would be sending $2900 to on the move day. I think they purposely utilized the full scope of their legal liability protection to make me believe I would be taken care of, and ultimately I don't know what I actually paid them to do. They screwed up the estimate, misquoted the size of the shipment, did not help resolve any issues with company x, charged me for packing they didn't do, and won't return any of my calls or emails. I thought I was paying for Freedom Moving to Pack, Load, Safeguard, and ultimately deliver my stuff. Thats what I paid for thats why I committed. Now I realize they took my $1900 deposit and called the cheapest moving company with terrible reviews to come hit me up for extra money on move day. And didn't even have the courtesy to tell me they were doing it. Just Don't use Freedom Moving they provide no value and are incompetent at best and downright Scammers at worst.

I was lied to by the salesman, he contacted me saying they had one of THEIR trucks in the area during our move time frame and that they would cut me a good deal because they did not want the truck to return empty to Florida. I thought this was great because we needed our stuff stored in FL where we moved and they said it will be stored in Florida. Job was contracted out unbeknownst to me and this truck thing was an utter lie. Come to find out movers were from Maryland and our stuff would be stored there in a giant warehouse. Do not let the photos on the website fool you into thinking your stuff would be in a storage facility as shown. I was also told a price for storage which apparently was not communicated to the contracted out company, nor was I told storage was based on cubic ft. Spoke to customer service in December and was told they would listen to the recordings and get back to me, and they have not. I have called and left several messages and have not received a call back.

Same as everyone else. Got a used car salesman pitch about how they were sending their own truck our way, and since we are moving back to their location, if we could help them fill the truck they would charge us a flat rate and give a great price. Paid the deposit based on this, then another $350 a few days before, just to find out they dont have a truck or location and they brokered someone else who showed up and said it would be an additional $5,000. DO NOT USE THESE PEOPLE!!! They lie to get your deposit and probably just try to keep as many of those as they can.

When I first spoke to the people at freedom express I was rather impressed with the level of care the sales rep showed. I looked at reviews, and went through the inventory list for my move and got my quote. Brian worked with me to discount my move from the first number he threw at me but not by too much. He was very pleasant and easy to work with. Richard in QA called the day before to run through the revised list and he was pleasant as well. But this is where the experience with Freedom express turned awful. The day before the discussed pick up, I called again to confirm the time window, and found out we had to push things to my back up date. I was expecting next day delivery as my move was just over 300 miles, a 4.5 hour drive. So ok, we have to push to the back up date, not the end of the world but annoying. We get to 1/14 my back up date, and the movers show up for pick up, and it’s a contracted company out of Atlanta. The handle pick up, they did a decent job, the wrapped most things in moving blankets, disassembled my bed frame with reasonable care etc. we had a second stop pick up at my storage unit. We get there, and the guy tells me I’ll be over my estimate by a little bit. Ok nbd, I’m assuming they have an official process to measure the cubic feet before adjusting the estimate. The dude quotes me the new price before anything is on the truck. I ask him if that’s that final estimate given it’s clear the actual space wasn’t measured and he assures me he’s got it all measured out in his head. At this point, it’s 6 o'clock. (They arrived at 1:30) and everything else is on the truck. My options are reject the move, or eat the extra $430 I was apparently over so fine I pay it. They tell me deliver should happen Sunday 1/15. Tell me someone should call from dispatch that evening to let me know. Tell me that a rep from freedom express would be on the delivery side of things. Saturday evening no one reached out. I texted the crew lead directly on Sunday and he gave me dispatch’s number. I left a message, got a call back Sunday evening from the driver. He says “I’ll be there Monday between 3-5pm”. I’m thinking that’s better than nothing. I call freedom express Monday morning to confirm (mind you I’ve taken pto to accommodate this move so I am needing my things delivered so that I can get my home office up and running to get back to work) and freedom express tells me that Monday is a holiday, no one is there from dispatch, I’m getting a 1-5 business day delivery service and the earliest my things would arrive is Wednesday. I’m pissed but what can I do right? Monday night at 5:20pm I get a call from the same guy I talked to Sunday evening from the contracted moving company, and he tells me he’s gonna be late, his tire blew but was hoping to still be able to make it that Monday evening and offered the option to do the evening delivery or deliver first thing in the morning. I was exhausted and opted for first thing in the morning Tuesday. He was there at 7:30 am and delivered my things. He and his crew ignored my request to avoid using power tools when reassembling my furniture and I am reasonably. Confident that they over tightened screws for a set of $2600 chairs that are less than 2 years old, and my $1k standing desk that isn’t even a year old yet. I am sure that if I have to disassemble either of those items again in the future, they will like be ruined. Additionally, a bag of accent pillows that accompany my sofa and said chairs is missing. The company contracted to complete my move by freedom express has a 1.6 star rating on google. Freedom express boasts their 5 star service and then contracts out to seeming unvetted companies like a moving broker would do yet they advertise their white glove service as a moving company which is different. I am beyond pissed with the service I received from freedom express. It was a complete bait and switch. AVOID THESE GUYS AT ALL COSTS