Ava
I need a label to send the boots back…
I need a label to send the boots back and reorder a size up they were on it great service
Response from Freebird: Handcrafted Leather BootsSep 4, 2026
Glad we got you taken care of, Ava!

Freebird — Handcrafted Leather Boots & Footwear Craftsmanship with Character. Shop Most Wanted Handcrafted in León, Mexico. Since 2009, Freebird has created distinctive leather boots rooted in craftsmanship, quality, and individuality. Handcrafted in León, Mexico, our boots bring together Goodyear welt construction, carefully selected leathers, and artisan details. Materials include full-grain leather and select exotic leather styles. The result is boots made with intention, built with character, and finished with lots of soul. No two pairs are exactly alike. Our leathers are hand-finished and naturally unique, so subtle variations in color and texture are part of what makes every pair individual. From worn-in finishes to unexpected details, each style has its own personality that develops with wear and proper care. Made to be lived in. Freebird was built on the belief that great boots should be bold, beautiful, and made to go the distance. Explore women’s leather boots, western-inspired styles, booties, shoes, and sandals, alongside men’s leather boots and dress shoes. From everyday favorites to statement pieces, our collection brings together western influences and bohemian character to complement your personal style. Explore our Most Wanted collection and find your next pair. Explore Most Wanted Questions about fit? Check the fit notes on each product page and contact our team for help choosing your size before ordering. Contact Our Team 30-Day Returns & Exchanges. Not quite the right fit? Eligible Freebird items can be returned or exchanged within 30 days of delivery, provided they are unworn, in original condition, and include their original packaging and tags. Final Sale items are not eligible for return or exchange. Exchanges are subject to availability, return shipping fees may apply, and additional exclusions apply. Visit our online returns portal to get started, or read the Return Policy for full details on returns, exchanges, refunds, and eligibility. Sta
Freebird: Handcrafted Leather Boots (freebirdstores.com) has 433 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing433 approved reviews, newest moderated first
Ava
I need a label to send the boots back and reorder a size up they were on it great service
Response from Freebird: Handcrafted Leather BootsSep 4, 2026
Glad we got you taken care of, Ava!
Lisa
Absolutely love love love my new Freebird boots!! The leather is buttery soft and the style is so cute ❤️
Response from Freebird: Handcrafted Leather BootsSep 4, 2026
It's a match made in heaven! Enjoy your new boots :)
P. S.
The packaging is top notch. The quality of the boots and individual character are what makes them special.
Response from Freebird: Handcrafted Leather BootsSep 4, 2026
This means everything to us, so thank you for the review!
Cassidy F.
I love Freebird! The best customer service and quality! I’d love more exotic options in woodland and Warrick! I would buy them all.
Response from Freebird: Handcrafted Leather BootsSep 2, 2026
This makes us so happy, Cassidy! We can't get enough WOODLAND and WARRICK, so we'll be sure to pass this along to our team.
C.C.
I paid for the pre return fee just in case I didn't like them. I didn't see there are no refunds - only exchanges or credit. Had I known this I wouldn't have ordered them. As all boots fit differently & ordering online is a risk. The laces are so hard & thick. The leather shed every time you lace them. I had white spots on the black leather on each boot & someone's hair was in one boot. Not a great first experience.
Response from Freebird: Handcrafted Leather BootsSep 2, 2026
We're so sorry to hear that your first experience didn't meet expectations, C.C! To clarify, you can return for a refund or exchange unworn items within 30 days of delivery. Only Final Sale items are excluded. With that said, we’ve reached out via email so our team can take a closer look at your concerns and assist further!
John I.
Great quality. Easy exchange for a smaller size.
Response from Freebird: Handcrafted Leather BootsSep 2, 2026
So glad to hear we could make the process a breeze for you!
Zzsnowqueen
I love the quality of the leather and workmanship.
Response from Freebird: Handcrafted Leather BootsSep 2, 2026
This is music to our ears! Thanks for the review.
Denise M.
I absolutely love my Freebird White Snake Jules boots. They are the best!
Response from Freebird: Handcrafted Leather BootsSep 2, 2026
JULES is an amazing choice, Denise! We're so happy you're loving them🙌