Lost in L.
Misleading, complex, won't refund my money
Be cautious of the glowing reviews. I asked for a refund MULTIPLE times. This is a new company. I sleep during the day, so I am SOL when it comes to their customer service. First unethical activity, they charge your card before your account is anywhere near finalized. Second unethical activity, they don't warn you that setting up an A****** security key is complex and time-consuming. Third unethical activity, they lock you out of your account if you use an OTP without entering your key too many times (I wasn't aware a key was required because the FF never said so anywhere that was noticeable.) Which means you are banned from entering you key except through a csr. I stayed awake just to contact them, twenty minutes later, csr gives canned message that we have to be on "call," which I don't do. I responded within one minute. The csr disappeared. Really and for real. They are disappeared as I type this. If they won't give me money back, at least let me enter the key. But they won't let me have either option. They aren't ready for their growth. Not everyone lives 9 to 5, not everyone is a practiced security expert. Don't trust them with your card number
Response from FreebieFlowMay 2, 2024
Hey there, We are so sorry to read this review. If you'll reach out again with your email, we'll be happy to look into your refund if it hasn't already been processed. We're always happy to issue refunds to our customers, but we always first try to offer 1 on 1 support calls to resolve the issue! :) Additionally, we're very sorry if you thought our customer response support time was slow. We value real customer support, so we dont use automation and have a team of real people helping out everyone. Our customer support team works around the clock for the satisfaction of our customers, so I hope you can understand our response times being a little slower outside of traditional work hours. We're very sorry you ran into issues with authentication. Although we have step by step instructions that allow majority of our users to log in seamlessly, perhaps there was a roadbump in your scenario. We'd love to hop on a call with you to resolve it. Once again, we're very sorry for your disappointing experience, and as I mentioned earlier we would of course honor a refund if that is the only way of helping you. Please reach out if we haven't already processed it! :)