FreebieFlowReviews of freebieflow.com

Response from FreebieFlowNov 2, 2024

Hi Kristen, I’m so sorry to hear that your experience hasn’t matched your expectations, and we truly appreciate your honest feedback. To make the most of your membership, we recommend setting your discount settings to run for highly discounted deals, in addition to the freebies. Many of our customers have found great value in doing so, receiving packages they genuinely enjoy! We want you to feel that same satisfaction with your subscription. Regarding the 50% off renewal, it’s not technically possible for the system to automatically re-enroll without confirmation. That said, we’d love to make things right for you, so please reach out to our support team. We’ll make sure your experience is a positive one and get everything squared away. Thank you again for sharing your experience. We’re here to help and are committed to delivering the value you expect from us!

Response from FreebieFlowOct 2, 2024

Hey Courtney - we're super sad to see you go. We do our best to actively send out transparent updated announcements in the Telegram announcements channel. If you ever need to reach support, we also offer a live chat support directly on our website 24/7 where you can reach a person. Unfortunately we are unable to moderate the telegram chat and it is more of a community based chat for customers to talk to each other! Thank you for checking out our service and being a valued customer for many months!

Response from FreebieFlowOct 2, 2024

Hey Lisa, we're so sorry to see this negative review. If you'd like to receive more packages, we highly recommend running for discounted items too, as we now support sending 70-99% off clearance items as well! As for your refund, we apologize for the slow reponse on our live chat, but it is after hours being the evening here in the US. I will look for your chat ticket now and happily offer a refund if no items were received!

Response from FreebieFlowJun 13, 2024

Hey Buccee, We are so sorry to hear about your negative experience and appreciate your feedback. Firstly, we want to clarify that influencers and our social media team do not receive any special treatment. The items they showcase are part of our regular subscription plans available to everyone. For transparency, our social media manager on Instagram (@Freebie_Flow) is subscribed to the 3-account plan, which is why they receive more items! :) We sincerely apologize for not meeting your expectations regarding the number and quality of items. While we strive to send a variety of high-quality items each month, we understand that some items may not always meet everyone’s preferences. Recently, our members have received some really cool stuff though such as metal detectors, bubble blowers, power banks, and more :) If you received fewer than 10 items, we always offer credits to ensure you are fairly compensated for the missing items. If you weren't able to receive this credit, please reach out to our support team and we will happily process it for you! Once again, sorry for your negative experience, and please reach out to our support team directly, we will do our best to make things right for you. Best regards, The FreebieFlow Team

Response from FreebieFlowMay 29, 2024

Hey Angel, We are very sorry to read of your negative experience :/ On an average month, we do tell all of our FreebieFlow members to expect 10+ free items to arrive. Unfortunately on occasion we can fall short if the month is slow, for example when there are Holidays affecting the number of coupon codes and promo codes out there for us to order from. In these scenarios of us falling short and not sending a full 10 packages, we offer credits to make up for the missing packages, so that you only paid for what you received! If you haven't already reached out to our live chat customer support, please do so that we can offer these credits Best, FreebieFlow team

Response from FreebieFlowMay 27, 2024

We're very sorry to hear that we were unable to fulfill all 10+ items for you :/ Sometimes we can fall short for a variety of reasons, such as your account not being fully synced correctly. If you reach out to our 24/7 live chat customer support, we'll be more than happy to credit you for any short comings on our end! :)

Response from FreebieFlowMay 11, 2024

We are very sorry to hear of your negative experience :/ We never want to fight to give a refund, we always just ask our customers to reach out at the end of the billing cycle so that we have our chance to fulfill the 10+ items we guarantee! I'm sorry to hear we came short on getting you 10 items, and hope that the credit / refund we offered you can make up for it. Your subscription still has some time left in it and we hope to get you some new items send ASAP!