Freddy Store in the US, shipping from our state of art Florida warehouse. Selling the World famous WR.UP Shaping Effect Pants. - Sport, Denim, Fashion, Faux Leather, Jeans.
FREDDY USA (freddystore.com) has 23 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
freddystore.com
Website
freddystore.com
Category
Clothing & Underwear
Location
Fort Lauderdale
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: August 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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DO NOT BUY FROM THIS STORE!!!
I purchased a pair of shorts for £49. Delivery fee of £5.95 The shorts arrived and they were a small size 8 and also bad quality - see through. I raised a return and I am not allowed to have my money back but store credit instead AND I was charged a £7 handling fee. i have lost £13 for delivery and I cannot get my money back for bad fitting shorts that are bad quality! This is just a con, unless you want to get ripped off do not buy from this store.
Response from FREDDY USAAug 28, 2026
Hi Vesna, we’re sorry to hear that you were disappointed with your purchase and overall experience.
As your order was placed during our 50th Anniversary Sale, it was subject to the specific sale terms and returns policy applicable to the promotion. Eligible returns from this sale are processed for store credit, with the applicable return handling fee deducted, as outlined in our returns policy.
We’re sorry that the fit and material did not meet your expectations. We understand this was not the outcome you were hoping for, and while we appreciate that our returns policy may not suit everyone, we aim to make the applicable terms clear and available prior to purchase and throughout the returns process.
Thank you for taking the time to share your feedback. -The Freddy Team
TO
Théo R.
Troisième commande et troisièJamais plus je ne recommandeme…
Troisième commande et troisième déception. Le premier achat passait encore, le deuxième j'ai mis ça sur le compte de la malchance, mais là c'est terminé. Le colis est arrivé avec dix jours de retard, sans aucune communication de leur part. Pour des leggings de sport censés être une référence, le service laisse vraiment à désirer.
Response from FREDDY USAAug 28, 2026
Hi Théo,
We’re truly sorry to hear that this was your third disappointing experience with us. We completely understand your frustration, especially after experiencing a significant delivery delay and feeling that you were left without any communication or updates.
This is certainly not the level of service we want to provide, particularly for a returning customer. We appreciate you taking the time to share your feedback, and we’re sorry that we’ve let you down again.
Thank you for bringing this to our attention.
WA
Wanderer
Only wear these if you want to be made fun of
These are terrible-
I’d like to state that my lady parts are very small, so imagine my horror as I put on these pants and see that it looks like I have a huge moose knuckle!!!!
I’ve NEVER had a pair of pants look so DEEPLY unflattering IN. MY. LIFE.
Even though my boyfriend found it to be hilarious, I said under no uncertain terms were we keeping these cheap, ill fitting pants. I thought he bought them of SHEIN…. 👀
My boyfriend wrote the company and they said we couldn’t return them. Ok- fine- but I’m going to VERY PUBLICLY share how terrible these look to ensure nobody else shops here.
I FULLY PLAN to make a TikTok to show everyone how these make me look like I have a mini butt in my front!!
BUYER BEWARE!!
You’ll likely see the TikTok, with how ridiculous these pants look, there’s no way it doesn’t go viral.
Side note, the quality is very sub-par! I was shocked to find out how much he paid….cant wait to show the world how terrible they look.
Response from FREDDY USAAug 28, 2026
Hi Wanderer, we’re sorry to hear that the fit of the pants was not right for you and that you were disappointed with your experience. We understand that fit can be very personal and can vary depending on individual body shape and preference.
We also take feedback regarding product quality seriously and appreciate you taking the time to share your experience.
We’re sorry that the return outcome was not what you had hoped for. Our returns options are determined based on the applicable policy and the circumstances of each order, and we aim to make these terms available to customers prior to purchase.
We appreciate your feedback and are sorry that your experience with Freddy did not meet your expectations. - The Freddy Team
KS
Katie S.
These are the best jeans I’ve ever…
These are the best jeans I’ve ever owned — so good that I’ve binned all my other pairs. I always get compliments whenever I wear them. The customer service is great too; I had a slight issue with my last order and it was resolved really quickly and professionally. Really shocked at other reviews as ive never had any issues.
Response from FREDDY USAAug 28, 2026
Hi Katie, thank you so much for this amazing review! 🤍 We’re absolutely thrilled to hear how much you love your Freddy jeans, and the fact that you’ve binned all your other pairs is honestly the best compliment! 😍
We’re also so glad our team was able to quickly resolve the issue with your recent order. Thank you for your continued support and for taking the time to share your experience. We truly appreciate having you as part of the Freddy community! 🖤
JE
Jeannie E.
Horrible product with no returns allowed
Agree with the other reviews this is the worst company with the worst quality products. I bought two pairs of "jeans" through their website. The return policy on the item said you had 30 days to try it and return it if you didn't love it. However they were running a buy one get one free promotion. You had to open their full policy to see that if you use that promotion you can't return the product at all. You can exchange sizes but you cannot return. Why? Who knows. So when I tried to return both items I was told no. You are only allowed to exchange for a different size, and the only sizes available were 0 and 14. Additionally, the product is horrible. They are glorified leggings that aren't long enough to reach your ankles. Nor will they stay up. The waistband is a piece of nonslip elastic, not comfortable. The material is so thin it is basically like wearing nothing. Do not waste a ridiculous amount of money on this horrible product from a company who knows if they allowed returns everyone would.
Response from FREDDY USAAug 28, 2026
Hi Jeannie, we’re sorry to hear that you were disappointed with both the product and your experience with us.
We understand that fit and fabric preferences can vary from person to person, and we’re sorry that the jeans did not meet your expectations in terms of fit, length, comfort, or material.
Regarding the promotion, the Buy One, Get One Free offer was subject to specific promotional terms, including the return options applicable to orders placed using that offer. These terms are provided as part of the promotion and our returns policy, and eligible items could be exchanged in accordance with those terms.
We appreciate you taking the time to share your feedback and are sorry that your experience with Freddy did not meet your expectations. - The Freddy Team
AN
Angela
This has been the worst company to do…
This has been the worst company to do business with. I purchased pants and paid $511 and paid for shipping protection and STILL my order never arrived despite the email I received stating it was delivered on April 2nd. I have repeatedly contacted their customer support and NO ONE has responded to me. So they banked my $511 and sent me nothing and don't even have the decency to respond.
Response from FREDDY USASep 2, 2026
Hi Angela, we’re sorry to hear that you’ve been frustrated with the delivery of your order.
We’d like to clarify that our team did respond to your enquiries and made multiple attempts to follow up with you by email. We’re not sure why those replies may not have reached you, but we did make several attempts to assist and resolve the matter.
There was also some confusion with the delivery details, as the billing address was entered as the shipping address when the order was placed, which our team was trying to clarify with you.
We understand how frustrating it is when an order doesn’t arrive as expected, and we’re sorry that our attempts to reach you did not come through on your end. We have provided the relevant information regarding the order through the appropriate process and remain committed to resolving matters fairly for our customers.
Kind regards,
The FREDDY Team
CU
customer
Easy exchange …
I ordered two pair and one didn’t fit appropriately and I had to start an exchange. Desiree who’s over customer service made it easy after confirming details. Quality product and customer relations.
VR
Vivian R.
Do not buy! Research reviews 1st!!
Planning to delete,unsubscribe,block and whatever is necessary to do so I can’t get adds, offers or the name of this store..sometimes ppl buy clothing thinking “oh price is high, they’re must be good” and buys them..once u get what u ordered is not what u expected.. cheap looking and just plain ugly and all their 5star reviews must b ppl that works for the company cause is funny that they have no 1star or 2 or 3 star reviews but if u google reviews out of their website is a totally different.. I bought 2 pants for $414.00 I read their return policy b4 buying here and on the same day I got my order I tried to make a return cause I didn’t like the pants AT ALL! the fit, material and specially the price.. they let me return 1(the cheapest 1) and the other pant they said it can’t b returned cause it was sent from a different warehouse.. !!!! I’m like WHAT! Even though I read their policy return and nowhere in there said anything bout returns items from different warehouse cannot b made! Sounds stupid but I’ve learned something important from this .. to Do RESEARCH b4 spending $400 for 2 damm cheap looking, unflattering pants.
Response from FREDDY USANov 30, 2025
Hi Vivian, thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. That is never the outcome we want for any of our customers, and we genuinely appreciate you being open about your concerns.
We’d like to gently clarify that we operate with only one warehouse in the United States, and we are the sole authorized distributor of Freddy for the U.S. market. While Freddy is sold in different regions globally through separate distributors, all U.S. orders are fulfilled from the same U.S. warehouse. Because of this, online reviews may sometimes reflect experiences with different international distributors, which operate under separate systems, policies, and fulfillment processes.
Regarding returns, eligibility is always based on the specific promotion and return policy applied to each individual item at the time of purchase. If there was any confusion during this process, we sincerely apologize for the frustration it may have caused. Our support team is always available via email, live chat, and phone to walk through any return concerns in real time, and we truly wish we had the opportunity to assist you more closely during that moment.
We are glad to see that your gift card was successfully issued and that you were able to use it during our Black Friday promotion. While we understand you were disappointed with your original purchase, we do appreciate that you gave us another opportunity.
Thank you again for your honest feedback. Your voice truly helps us continue to improve, and we wish you nothing but the best moving forward. - The Freddy Team
