Fraser EnginesReviews of fraserengineco.com

Customer service needs a lil work

DO NOT buy a Fraser motor or warranty. We are a service center and after 3 different warranty jobs, we refuse to do any work for them. It takes them months to approve a warranty claim and then several more months to pay the claim. The last experience was the worst.

WARNING!!!! In February 2022 I need a motor for my truck. Started the process of looking. After reading up on different rebuilders I decided to go with Fraser Engines. Also I have used them in my company trucks in the past. When I decided to order I started to order online but ran into some question. So I called the company went to voice mail for the sales department for a week before someone called back. (As I am a business owner) I figured that they may be shorthanded and give them the benefit that was it. So we finally talked to the sales rep who was just rude and a nasty person to talk to. After getting some of my questions answered I tried to order the motor. Was told to go online to make the order. Ok that was fine so we decide to use their 90 day and 100 day same as cash that was with snap and Uown. I have used snap several times over the years and never had a problem with them. We signed all the paperwork and received Confirmation. Two week later we have not received anything from Fraser about the motor being shipped but we had the first payment come out of our checking account so we called Fraser. When we called I was transferred to the snap finance department. The person I talked to their way again a rude person and was told that snap had not paid them and I would need to give them $3000.00 in order to get the motor shipped. (At this point I Just need the motor and as we need to fix it. We were going to be leaving Havasu for the season and going to our summer home.) So I Gave them the $3000.00 Called snap worked with them Snap said that Fraser need send them the money back or I would have to pay it. So I called Fraser again and left several messages for them to call me. Finally I told the lady that answered the phone that if someone did not return my call I would have my attorney call. Had a gentlemen call and said he did not want to talk about it and gave my their attorneys contact info.( I am blessed that I have the money to pay an attorney. So I hired Steven Freers to represent us( if you need to contact him he is in Fraser MI (586) 795-4150) He sent an email a few emails to their attorney’s and three week and $750.00 in legal fee’s Fraser Motors returned the money to snap and still shorted them $15 that I had to pay. In the end I Lost $765.00 better than the whole $3000.00. Fraser Motors at one time was a wonderful company to do business with these days they have a sales department that need a lot of customer service training and managers that care about the customer and the company or they will not be around very much longer. If anyone would like to call me about my experience with this or need proof of legal fee’s I had to pay out please feel free to contact me by Phone (310) 264-1725

On March 22nd I requested a Cost on an Engine I was quoted $3,999 but there was no ETA on the engine at that time.May 4th and the Rebuilt Engine is now back in stock.A very unprofessional sales individual who made myself feel like hurry up or i'm wasting his time asking him to the job he gets paid to do.Anyhow $6,500 was the price I was given 35 Days later for the same thing.Yes we are all aware of inflation but a lil price gouging in a 35 day window.I never write reviews.I don't like to mess with people's livelyhood's but this interaction was a complete & utter disgrace.

this guy who talked to my other about " the customer not always being right", is what he said, never been talked too in such a rude manor without even a follow up from the ceo, Kept saying he was the owners son friend john and going golfing with his buddy or something like we care, customer support from these was like pulling teeth from a tiger

This is a terrible business or it's just the customer service department. My motor messed up in December 2021 still not resolved. We have been dealing with a man named Paul very rude person.Was very inappropriate with my wife on the phone and hung up on her.Not very professional at all.My motor only had 60,000 miles on it.I paid for extra warranty. And when the motor comes it is not a running motor you have to add sensors and other parts to it.So paul is refusing to send my motor back to the garage so he can take those parts off that I paid for and he needs the motor for a core charge.But now paul only says he is paying for the motor replacement and labor.But those parts are mine legally cause I bought them and I am not paying for them again.And he needs to send the motor back or pay the garage for a core charge and for those parts.But paul is a terrible unprofessional person.We have phone records where he won't return your calls to me or the garage.I am a project Manager of a construction company and I would be fired if I talked to our customers like that or didn't handle a account in a timely manner. Thank you,Steven Loggins

Very terrible Company to deal with. Poor communication: they don't respond to emails, phone calls, and they'll loop you into a customer service agent that doesn't help you one bit; basically a messenger. Then don't expect to receive a phone call back in regards to it thereafter either. Yes the phone calls are long as customer service wants everything from you but your social security number! Then you'll get a text message offering you $10 for your review. IT'S FAKE, THEY DON'T GIVE YOU ANYTHING. Don't waste your time with this fake company, they'll do nothing but burn your time on an engine job! Check the trust pilot site for recent reviews of this Company as well! I seem to follow the recent bad experiences . AND YES THEY'RE RUDE! ************UPDATE*********** 3/5/22 You cut and paste the review I left for you on to my own business page and YELP as your own, then label it 1 star. That seems to be the norm as other companies have responded; retaliation for your bad service is not necessary. How about a "sorry" or "how can we make things right?" At least have half the decent service I offer to my customers.

Be careful with this Merchant. After 288 Miles the solenoid on this motor quit working. Now they don’t want to honor the warranty. The repair cost was 1170 Dollars.The old motor did not get picked up either. Never buy from this company again.