FranFundReviews of franfund.com

Response from FranFundJul 30, 2026

Thank you for taking the time to share your feedback, Matthew. We're sorry to hear that your experience did not meet your expectations. Our goal is to provide every prospective client with an honest and accurate assessment of their funding options. In some situations, additional conversations with members of our team are necessary to verify information or explore every possible avenue before we can determine whether financing is feasible. While we understand that these follow-up discussions can feel unnecessary, they are intended to ensure we provide accurate guidance rather than making assumptions based on incomplete information. We also appreciate your comments regarding the intake process. We are always looking for ways to improve the customer experience and will share your feedback with our team. We sincerely wish you the best in pursuing your business goals and appreciate you giving us the opportunity to evaluate your situation.

Response from FranFundJul 25, 2024

We appreciate your feedback, Chris. Our team strives to assist every client in securing funding and making the process as smooth as possible. Regarding the refund, our Engagement Agreement outlines specific obligations that must be met to qualify for the refund, including the need for complete and accurate information throughout the process and not taking action that negatively affects credit status. We require our initial lending application to be completed prior to engaging our services, so we can accurately assess qualifications and ensure no negative surprises. The application asked for specific information which was unfortunately not disclosed and answered accurately. This impacted our ability to secure the loan later in the process, once new and differing information was discovered post-engagement. These factors significantly affected your loan application. Despite these challenges, we explored all possible options to assist you, including proposing an additional guarantor and offering alternative loan solutions. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us directly.