David F.
The single most annoying frustrating…
The single most annoying frustrating project. The backing on the frame fits so tight that to put in back in, you end up bending the metal holders. Then it gets stuck. Then its impossible to move it in either direction and it starts tearing the backing or bending the holders even more or possibly your art work. Hey Einsteins! You don't have to have the backing the EXACT dimensions of the opening. How about backing off the measurements 1/16" or 1/32" so the consumer can make this project more enjoyable. I was so BEYOND annoyed it went into the garbage. A complete waste of money. Folks, save yourself time and money and go elsewhere. These guys are a joke! You have been warned. P.s. Even the matting was the wrong size!
Response from Framed & MattedJun 25, 2020
Hi David, Thank you for bringing this issue to our attention and taking your time to write a review. We want you to be 100% happy with your frame and I am sorry that your experience was not a good one. I would be happy to offer you a full refund or a replacement frame. Whichever you prefer. Please email us at [email protected] and we can assist you further. Thank you, Chrissy