Frame.ioReviews of frame.io

This platform was almost perfect as it was for reviewing video. Now they made a major Update and nothing works the same anymore - everything got more complicated. - Marking Sections in Videos is hidden (you have to press Shift now...) - Deleted Files can not be seen in Trashcan or something similar - Adding Videos to a shared Link is complicated too - you have to drag and drop it, which sounds simple but nowhere to be found till you figure it out..Since when is the plattform becoming a "drag and drop" plattform? All of this wouldn´t be so bad if they would put together a tutorial or something, but they rather spend their money on fancy 3D animations and "modern" looking UI.... Overall I quit my Subscription and will just move to Dropbox instead...Overall my fault to think adobe would actually care about what their customers want and not what investors expect....

Their platform continually fails playback for all of our clients since Fall 2023 and occasionally in years prior until Mid April 2024. They hide behind some weird chat support, suggest robot like cures, never address customer downtime and its Frame.io server side for sure. We can't do any more testing. It worked then it didn't.

I copy pasted the text below from another person experiencing the same "robbery" as me. "Frame IO has a new, purposefully confusing interface to conduct fraudulent billing practices. you used to add people as users so they could comment and be identified. Now when you add them, Frame IO bills you $18 for EACH person you include (to be able to comment) without telling you. The amount is also slightly different for each person so that your bank account can't notice the duplicate charges and notify you" It is quite remarkable, I signed up for a Collaboration service, that is made for people to, well... collaborate! On my end its about sending the directors and producers my work, for them to leave comments on. Simple as that. nothing fancy. Upon writing this it is stated on the "Pro subscription" that up to 10 users can be added. There is no where it is stated that it will cost you another 15 USD per person you bring in for commenting on your work. I urge everyone else here reading this, to check out KLASH instead.

When I clicked on a video link sent by my colleague, it redirected me to another innocent looking welcome page. On that page, they simply said enter your email to get started. Completely nothing about how they're going to charge you USD131 just for viewing the video! After that, they sent an email simply saying you're given access. Again, completely no mention about how they're charging you an exorbitant fee, and certainly not about how you're a collaborator at all.

I keep getting spam after sign up. I unsubscribed about 5 times already. But they just keep sending emails every other day. Really unprofessional and annoying!

Dont even get started with frame.io!! I got charged for 4 users (500$) without any permission from my side! they also have the slowest and awful support ever! Still waiting for support and a refund!

Frame IO has a new, purposefully confusing interface to conduct fraudulent billing practices. you used to add people as users so they could comment and be identified. Now when you add them, Frame IO bills you $18 for EACH person you include (to be able to comment) without telling you. The amount is also slightly different for each person so that your bank account can't notice the duplicate charges and notify you. Frame IO claims they do this as they are pro-rating each user you add. I can only hope the company and interface are reworked entirely now that Adobe has purchased them. I'd recommend simply uploading to Vimeo to avoid the possible day's time it will take to get a refund do to their purposefully misleading practices. It doesn't have the same functionality but you'll thank me.

Constantly harassed by their team through my work email and LinkedIn. I have tried to ignore their contact but I’m constantly bombarded through multiple forums.