FragranceXReviews of fragrancex.com

They send me a perfume with out label no tag nothing ! I think it’s fake .. even the led doesn’t close properly

Заказал парфюм, списали стоимость заказа включая налог и бесплатную доставку. Далее магазин без моего ведома списывает дополнительно 1$ - это не много, но сам факт того, что я заказ полностью оплатил и без моего ведома с карты магазин дополнительно списывает еще что-то - это мошенничество в чистом виде! Сделал отмену заказа (товар не успели отправить), посмотрим, вернут все деньги или только за сам заказ. Нигде и никогда такого сервиса не встречал, известный сайт, а занимаются скамом! Не рекомендую в принципе магазин! ---------- I ordered a perfume, they wrote off the cost of the order including tax and free shipping. Further, the store writes off an additional $ 1 without my knowledge - this is not much, but the very fact that I paid for the order in full and without my knowledge the store writes off something else from the card - this is pure fraud! I canceled the order (they didn’t manage to send the goods), we’ll see if they return all the money or only for the order itself. I have never met such a service anywhere, a well-known site, but they are engaged in scamming! I do not recommend the store in principle!

Purchased a parfum which I had been using for over 12 years now. The smell faded in few minutes. Wrote to customer service who advised me to shake it and could not return as over 30 days. Few days out. Stay away my advise!!!!

Une fois sur le site tout semble normal, prix abordable voir très intéressant mais une fois la commande effectuer c’est là que les problèmes commence.. j’ai commander 2 lot de parfum début décembre, jetait censé être livré le 4 Janvier toujours rien..je vérifie le numéro de suivis, DPD m’indique qu’il n’existe pas ! Je contacte le service client, il me balade en renvoyant la faute à DPD mais je rêve ! Le comble dans cette histoire ses que j’ai commander un article sur ALIEXPRESS LE MÊME JOUR ! Je l’ai reçu en avance alors que sa vien de chine !! Je préfère m’arrêter là parce que j’ai les nerf qui me monte !

Its a tester.. I didn't know i was buy a tester.. he don't have a smell at all🙁

Absolutely AWFUL! Pls be aware I wish I'd read the reviews before I purchased! I'm so annoyed! I would give 0 stars if I could! The courier did not ring my bell (its connected to my phone) if he had i would've told him to leave with my concierge. Rather he left the package outside my door (Allegedly) took a photo and said he'd delivered even though DPD always either ask you to open the door as proof or they give u a redelivery option so u can pick up or refer to a safe place! Why wasn't i given that option ? I came home and the package was not outside my door. I've lived here for 20 years I have never had a package stolen. I immediately messaged fragrance X only to be told it had been delivered 🙄 and I need to contact DPD I contact DPD they said I have to contact fragrance X so they can instigate an investigation but can only do that via fragrance X I have emailed THREE times and rachelle at customer service still hasn't responded. Meanwhile no perfume and £70 out of pocket! I will NEVER order from this company again! Awful customer service.This is a blatant scam UPDATE! So rachelle at customer service is now deliberately playing obtuse and reiterating that dpd have provided a photo showing a successful delivery so therefore I need to contact DPD! Even though DPD have requested that fragrance X contact them so they can open an investigation. I'm now being given the run around! Rachelle has completely disregarded my prior emails stating that I didn't receive my package. Honestly just pay the full price for your perfume. DO NOT ORDER FROM THIS COMPANY! THEY ARE SCAMMERS! UPDATE! Rachelle (customer service specialist) Is still bypassing my request to contact DPD. She is now saying it is not their responsibility AND to add insult to injury keeps saying The delivery was successful so basically it has nothing to with them. Pls do not order from these ppl. This is a nightmare!

Edit: Their reply is pro forma, they do not respond. I was SCAMMED. Nothing I can do about it, I will get over it. But what a short-sighted way run a business. My email: It turns out that returning the fragrance is both expensive and complicated. I have explained how I was misled by the picture of the more consentrated formulation and shortly after the order was placed sent an email to assure there was no misunderstanding. I received no response. To me it seems like you got the pricing wrong on the formulation I received. The 75 ml bottle EDT costs around 170 USD on the manufacturers website and is sold for 225 USD from the Saks Fifth Avenue online store. I paid 285 USD after coupon. I hope you are willing to correct this by refunding me an amount that makes my price at least match full US retail price. Reply: .... We are not able to provide a refund.

My product arrived and I found my perfume bottle that I ordered empty not happy with this and am demanding my money back will not be shopping here again Patricia