FragranceXReviews of fragrancex.com

Really terrible service. I got scammed by this site and I never got my package. Was told they would reach out but nothing happened

I have never ordered from this company but have had four charges on my credit card for ivef £500. This is a fraud site..

Received a perfume I ordered and it didn’t smell the same as the original one. It is the Diesel Fuel for Life (women) that usually comes dressed in a net, which was also missing from the sealed box.

How the Grinch Stole Christmas I paid $363.00 for a 3.33 oz.bottle of Creed Aventus cologne Nov.26 on sale a CHRISTMAS GIFT it arrived Nov 29 .gift wrapped it but it under the tree. CHRISTMAS came I gave it to my son DEC 25 . he was very happy. On Dec 30 HE called to tell me the atomizer had broken inside the bottle the third time he used it. I called FRAGRANCE x.COM JAN 10 and was told that the warranty had ran out DEC 29 30 day from NOV 29 TRIED TO EXPLAIN IT WAS A CHRISTMAS GIFT was told in so many words TOO BAD TOO SAD

Оплатила заказ 02.12.2021-мне пришёл трек номер, который не отслеживался даже через 3 недели после отправки. Я писала письма с вопросом о местонахождении моего заказа стоимостью почти 300$,мне вежливо отвечали, что скоро все придёт. Спустя полтора месяца, мне перестали отвечать на письма с вопросами, после того как я прислала скрины с международных сервисов отслеживания грузов где говорилось о том, что такой трек отсутствует и скорее всего не был отправлен грузоотправителем. То есть, моему заказу присвоили трек номер, но не отправили. И как только я это написала в техподдержку мне тут же перестали отвечать. Дозвониться невозможно ни из России, ни с территории США. Order #48816175 placed on Nov 23 2021 оплачен 02.12.2021 перевозчик и трек- Boxberry ZZE38420133 состав заказа -Byredo Pulp by Byredo, 3.4 oz Eau - Montale Intense Roses Musk by Montale, 0.07 oz Vial (sample) for Women Этот номер недействителен! 1-888-557-3738 11.02.2022 ДОПОЛНЕНИЕ! 27 января смогли дозвониться в службу. Поддержка выразила свои извинения в устной форме и сказали что как раз сейчас занимаются моей проблемой. 29.01.2022 написали письмо, с информацией, что мою посылку действительно потеряла транспортная компания, и предложили мне вернуть деньги, либо отправить товар. Я выбрала повторную отправку. 01.02.2022 посылка была отправлена со склада почтовой службой России (так идентифицируется при отслеживании). по состоянию на 09.02.2022 находится в хабе в JFK. Надеюсь получу свой товар и исправлю оценку.

If I had the option to not even put a star, I would! The service is shocking, emails go unanswered and when contacted on Facebook they block you. Delivery is stated 3 to 12 days and it is not the case. They cannot answer as to the progress of an order or why it isn't delivered. Shocking service.

Rachelle from support team didn't wanted to help at all,and looks like doesn't care at all.I haven't received the delivery because dpd delivery guy left delivery box somewhere in a public area and not even close to my door and made a photo as a prove of delivery.In the end I could not find the delivery box because obviously it was taken by someone because it is a public area it is like to leave the box outside in the street. I called dpd many times and they told me that I have to contact the seller so they can raise the investigation and dpd can't help. That was explained to Rachelle from support team and looks like Rachelle doesn't care at all and keep saying I have to contact dpd.Spoke with dpd again and they told me the same ,Fragrances is responsible as a seller who is using dpd service and only Fragncex can raise the investigation. Dont buy from them anything as they are not taking any responsibilities and not even want to help.There is a plenty other seller who do care about they costumers.

There are quite many fake perfumes in this shop. Take care, I got 1 or 2 and it is 100% fake as the cap is plastic instead of metal. Empty bottles or lacking items are also common. I ordered before but this time I am horribly dissatisfied and not sure I will order again. There is no customer service at all. A few moments after I made an order I wanted to cancel the order as I ordered a big splash bottle instead of a spray one and I was said that the order was shipped. Do they just throw the perfumes in a box and carry it directly to the plane? At the time I messaged there was no tracking information and it was written processing on the website. They just don't want to cancel. Why there is a cancel button then? Should I get the item and send it back then? Thank you for your work. If you write them a message, they won't reply in a day or so.