Both bottles of shower gel were split open w contents spilled over all other products in shipping parcel! A mess & total loss!
Please refund entire order including the two perfumes I had to discard from damage. Thank you
Response from FragranceXApr 25, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. If I may ask, what has made your experience unsatisfactory with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
NI
Nina
I ordered a perfume
I ordered a perfume, Fragrance charged me twice for the same perfume. I am very unhappy. I will never order anything from Fragrance again and will not advise my friends.
Response from FragranceXApr 19, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. We would love to resolve this issue for you.I did take a look and there was only one settlement for your order. Please contact us at [email protected] so we may assist further with this. Have a great week!
FT
For the ones in the B.
Deal Breaker
I recently made a purchase from fragranceX.com. At first, I was doubtful of the website because I had never heard of it before, and I was curious as to why everything was so inexpensive. I look at the reviews as well as the prices. The reason for submitting a review is that I was dissatisfied with the outcomes and compared to where I originally get it like MACYS, JCPenney and Higher end department store. What you paid for is what you get!! I work in the construction industry and spray two squirts of my cologne in morning, and it would last me all day, even if I was covered in dirt and sweat and did any other activities before going home. People would compliment what kind of cologne that I'm wearing and I tell them, that makes that make me feels good about myself and cologne ( reputation of cologne). People doesn't know that i was worked 12 hours a day outside in this heat or cover in dirt and sweat. When I order from fragranceX, I smell fantastic for about 20 minutes, then I had to keep spraying myself more than twice in morning sometimes every hour to keep smelling fresh. people already have a horrible reputation for hygiene, By the end of the day, I smell like a old wet ragged dog, and people around gives you that disgusted look or even if I can smell myself, knowing i smell terrible. which I don't care what people think now these days , because its 2022 in this generation !! but I'm a firm believer "FRIST IMPRESSION MEANS ALOT" by mimic a product that doesn't delivery results what i expected to be the same and also the bottles looked same but you can tell the difference. In a mental note that if I ordered a cocktail with Grey Goose, it would be poured with Grey Goose. Instead of Grey Goose Ya pour it taaka vodka and telling me, "Here's your grey goose," which everyone know the taste difference between Grey Goose and Taaka vodka. Yes, the delivery was on time which was good but You lost me as a customer.
Response from FragranceXApr 14, 2022
Thank you for taking the time to give us a review. We only stock products that are 100% authentic and original brand names. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. I have emailed you a prepaid return label for you to return the item for a full refund. If you have any questions, please contact us. We are happy to help!
BK
Betty K.
DISSAPOINTED
DISSAPOINTED! I REGRET WASTING MY MONEY!
THE SMELL DOES NOT LAST AT ALL!
Response from FragranceXApr 13, 2022
We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. We also have a 30-day money-back guarantee (see our site for details.) If you have any questions, please contact us. We are happy to help!
NI
Nick
Changing order details from the ad…
Changing order details from the ad popup and charging you twice as much without confirmation after clicking the ad. It was not an offer to add an item, but was a full screen ad (of same item I ordered) to get discount on it. Now I have to wait for the refund and after 5 business days to reorder, so it will be late by then. Very disappointed
Response from FragranceXApr 12, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. If I may ask, what has made your experience unsatisfactory with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
AM
ali M.
Disappointed
I ordered 2 fragrances from them on March 27, 2022, as a gift.
Their shipping policy for Canada is 3 - 10 business days.
Also, they give me a tracking number but when I check, it is stuck in a location from March 30, 2022, and no movement.
I contact customer service and they told me they will follow up with the courier and return back to me but I am still waiting for them.
the Wors experience in online shopping
Response from FragranceXApr 11, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. If I may ask, what has made your experience unsatisfactory with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
CO
Consumer
USPS not very accurate with their…
USPS not very accurate with their tracking stated it was out for delivery but arrived two days later than posted
Response from FragranceXApr 4, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. If I may ask, what has made your experience unsatisfactory with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
CR
Christian R.
I was very happy with you since 2018 i…
I was very happy with you since 2018 i have a wholesale account never have a problem since last order it came incomplete i order 5 perfumes and it came just 2 of them they blame the post office and the package was in perfect co dicion so nobody opened some one mess up my order and now i los almost 300 dolars worth of merchandise and no one respond me
Response from FragranceXMar 29, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!