FragranceXReviews of fragrancex.com

I'm disappointed in the time line from ordering my perfumes on 10th May 2022 up until today 2nd June 2022...to date I have not yet received my items. My attempt to track said items has no information from Australia Post since 16th May 2022. I would like an update please. DMButterworth . UPDATE....Thank you for refunding my shipping costs of $18.18 I HAVE NOW RECEIVED MY GOODS ON 15TH JUNE 2022. I am reluctant to purchase again due to the long wait time from order to delivery. May I suggest you amend your delivery/shipping information to reflect a more accurate time line from ordering to receiving goods. 5 plus weeks is definitely different to your 5-7 days stated.

Company cannot be trusted 100%,I ordered from this store 7 perfume bottles,only received 6. Their so called customer agents keep telling me their are waiting for their supervisors approval! 4weeks down the line no response from them unless I follow up on them.absolute lack of concern of their customers and very careless individuals not worthy of your hard earned money!

I ordered 3 perfumes and i only got 2 perfumes, i sent an email to the company they told me that they shipped the 3 items and the problem with the shipping company not from us , i went to ups they told me that the problem with the company “ fragrancex “ i sent an email to fragrancex and no respond till now !!!! I don’t recommend anyone to buy from this website and this is the last time i will buy from you! You ruined my occasion “ my mother’s birthday “ !!!!!

please block this website there’s people taking my money and you don’t want to refund me there’s people is dodgy and scammer it has been months I’m trying to get my money and I don’t refund

Ordered eau de toilette and paid for it. Their website states delivery between 4-12 business days. It has been 17 business days and the tracking number is still not valid and unregistered. They claim to have used AusPost and after contacting AusPost, Australia Post confirmed that the tracking number belongs to Aramax Couriers - a company FragranceX claims not to use. TheIr website states they use FedEx, DHL, UPS or true postal service. AusPost also verified that this parcel is still sitting in an “origin hub” owned by Aramex. I have since asked to cancel this order and be given a refund so that I can purchase the items here (they are birthday gifts). They can sort out with whom this parcel is and where it is (they themselves don’t actually know). They refused because it has been shipped despite the parcel still being their legal responsibility as the ownership only transfers to the receiver upon receipt. Don’t bother using this company - pay a little more and buy from a reputable organisation that will actually give you service! At the moment, I am $564 out of pocket with a missing parcel.

This site is malicious. I made an order this afternoon after which I am given 5 minutes to choose another perfume at 15% off. I click on a perfume to know the discount and afterwards, it was impossible to remove the item from the order. I immediately wrote an email to withdraw the article and an hour later they sent me the article without reading my email. I called immediately and they told me it was too bad for me. Be carefull!!!

Update - they charged me 207.40 and the refund they sent was only 197.26. That is NOT the full amount Order never arrived. Fragx started a claim that was supposed to be 7-14 days and it's been longer. Almost 2 months and no package or resolution. They are not sending a new package or refunding my money. Will be reporting this as fraud to credit card company. Buyer beware!

I was looking at purchasing Maison Francis Kurkdjian a la Rose from them as I believed they used Clearpay at the time, but when I checked elsewhere the same perfume is £180 at Harrods and other places, but they are asking £313 for exactly the same size. I’m not quite sure where the massive price difference comes from here 🤔