FragranceXReviews of fragrancex.com

Very bad experience. As it was a large company I thought they would have better service but it really turns out not. They literally scammed me and I think it's very unfair. I requested a return for an item during COVID and was told by customer service that their delivery service 'wasn't accepting returns' so I had to wait until later. I kept in touch and they told me to keep on waiting. I waited and waited and then they told me they actually couldn't take the return as it had been too long!!! This is utter madness, I was informed by several customer service personel they would be able to offer a refund. So evil when I think about how they dealt with this. I am sure other customers have received their orders find, but to be honest, I would give your money to another company.

Please see below for my response to an agent from FragranceX after they kept sending me colognes that are past their expiration date. This should give people a good idea of what FragranceX is all about. Sent 6/30/2022 Ticket # 1927941 Hello, I need you to know that I will not pay for incompetence; I will not go into my pocket to pay the international shipping cost to have these items returned. The shipping cost would be more than the colognes. My first purchase from FragranceX was for a total of three colognes, of the three, two had old manufacturing dates that were three and four years old respectively. I then made the mistake and purchased six more colognes from FragranceX because I thought that situation described above was a one off incident...well obviously it's not, even though I have not received all six colognes, what has been sent thus far has two colognes with old manufacturing dates. Of the two, the Perry Ellis really highlights the abject incompetence. How in the world do you send out a cologne with a manufacturing date that is SIX YEARS AND FIVE MONTHS OLD!!!!? The Perry Ellis batch code is on the box for all to see, 16005. If there was someone in place at FragranceX to check the batch code, then I would not have received a cologne that is SIX YEARS AND FIVE MONTHS OLD!!!! And now you have the temerity to tell me to pay to have the colognes returned to FragranceX...KEEP THE MONEY!! * Subsequent to my review above, FragranceX reached out to offer me 10 USD instead of refunding me for the expired colognes. Please read below for my response. Sent 7/8/2022 Hello, At this juncture I can only commiserate for the business policy that is employed at FragranceX. I have no control over what is sent to me, and as such I can not be held responsible for receiving colognes that are way past their expiration date. This whole exercise is nothing less than insulting, and trying to offer me 10 USD instead of refunding me for the colognes that are proven to be expired, is absolutely abhorrent and completely immoral. May I remind you that FragranceX has my invoices for the colognes and the batch numbers that correspond with same. If they have access to this information and can confirm that the colognes have expired and their response is to offer me 10 USD for the 'inconvenience', then what does this say about their company? WHAT...DOES...THIS...SAY...ABOUT...FRAGRANCEX?!! The above is tantamount to being scammed. * Update Number 3 7/19/2022 Subsequent to my last update, FragranceX has changed their response to state that they sent me return labels and some dribble about thirty day return policy...PIFFLE!!! Please refer to my first post which makes it clear that I would have to pay international shipping cost to have the expired colognes returned. This kind of deception underscores what FragranceX is all about.

I purchased a fragrance from you. When I opened it, it did not smell write and put it down to Covid. I recently visited a department store in London where I sprayed the same fragrance. To my surprise the smell and viscosity of fragrance was different from the one purchased from you(a watery dish washer feel). I have contacted you for an attempt to investigate. Due to time, you were unable to do so. I gave contacted Carolina Herrera direct and they gave informed me today that you are not an authorised / affiliated distributor for their products. They will be contacting you direct with regards to the authenticity of my purchase. In addition to this I will be contacting (1) UK trading standards. Not acceptable to pass of substandard / illegitimate branded fragrances (2) Google ads. There is an infringement of their ad policy with regards to your account capsules and and on line claims to your association with the CH brand. This may also be the case with other fragrances. A real disappointment when you look at the customer journey with my purchase.

If I could give this company zero or even minus stars, I would! Did not receive my delivery - emailed and was told that they were raising the issue with the courier company. I also spoke to the courier company and was told that the delivery driver was at fault and they would be informing this company of that. Despite several more emails - all of which were ignored - I still don’t have the products I ordered. Poor communication and poor customer service. Order number is #51945253

Q&A tells ''If a cancel option appears next to your order in your order history section then you may cancel your order.'' I made a cancellation as above.The cancel option appeared and worked. Then the shop sent me a message ''Thanks for ordering from FragranceX.com. We have received your cancellation request and our system is attempting to cancel your order at this time. Please allow our systems a few minutes to email you a cancellation confirmation. '' 2days after the shop sant me a message ''Thanks for your order, we attempted to cancel it per your request but it already shipped out. Sorry for this inconvenience. '' what had they done in that 2days?Even Amazon does accept cancellation before shipping, but the shop does not accept before picking the items. I cannot trust the shop anymore.

Website advertises that orders are shipped out within the day of ordering. 2 weeks has passed, and the item has not even arrived to the courier company! It’s Jun2022… Covid is no longer an excuse in most parts of the planet. Cheats. No integrity to ensure the efficient arrival of orders. No prompting, apology, compensation, nothing…

I purchased Cruz Del Sur II by Xerjoff, and it’s definitely a fake. Scent doesn’t even last an hour plus the plaque on the inside of the coffin is crooked, which was a dead give-away. I even tried over spraying and it just fades away.

Yet to receive my parcel. It was meant to be delivered between the May 25-30. As at June 4, no item has been delivered. Highly disappointed. I’ve had to buy another birthday present elsewhere. Emailed customer service and still no response. Very bad. Would not recommend.