Naghi Z.
Unfullfilled promise to deliver!
My order was originally scheduled and expected to be delivered by September 23, 2026. As of October 6, 2026, the order has still not been delivered. This represents a delay of 13 days beyond the promised delivery date, and, more importantly, FragranceX has yet to provide me with a firm or definitive delivery date. I consider this an unreasonable delay and a failure to fulfill the delivery commitment associated with my purchase. Simply advising me that the shipment remains “in transit” and that you are “closely monitoring” it does not resolve the issue or provide an adequate remedy for the extended failure to deliver the goods within the represented timeframe. Accordingly, I am formally requesting restitution/compensation for each day the order remains undelivered. Given the circumstances, I request that you provide either: 1. A full refund or equivalent compensation for the period of the delay, calculated on a daily basis; or 2. A replacement order at no additional cost, together with an equivalent credit/refund for the delay, effectively providing the order free of charge or otherwise providing appropriate double-value compensation. If you contend that no compensation is warranted, please provide the specific contractual terms, delivery terms, or other basis upon which you are relying to deny compensation for the failure to deliver by the promised date. I also request that you provide, in writing, a firm delivery date rather than another general statement that the shipment is being monitored. Please treat this correspondence as a formal notice of my complaint and demand for an appropriate remedy.
Response from FragranceXOct 7, 2026
Hi Naghi! We sincerely apologize for the significant delay with your order and understand your frustration, especially since it has gone beyond the original estimated delivery timeframe. We also understand your disappointment with not having received a firm delivery date. We’re sorry that our previous updates did not provide the resolution or clarity you were looking for. Shipping delays can unfortunately occur while a package is in transit, but we understand that this does not make the extended wait any less frustrating. We appreciate your patience and the opportunity to address your concerns. Our Customer Service team is available to review the shipment and provide the latest available update regarding your order. 📦