This is a watered down version of the perfume. The original is an amber color liquid. This one is completely clear. It is a faint scent of the original and only lasts an hour.
Response from FragranceXJul 12, 2022
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
DD
Dee Dee B.
I recieved old perfume expired perfume
I recieved OLD, DARK BROWN IN COLOR PERFUME THAT SMELLED FUNNY....AND IM STILL WAITING ON CUSTOMER SERVICE TO GET BACK TO ME..
Response from FragranceXJul 12, 2022
Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. I have emailed you a prepaid return label to send any unwanted items back to us for a full refund. If you have any questions, please contact us. We are happy to help!
FA
Frank A.
Company labeled package with wrong address / Won't correct their mistake
2 orders were placed in June 2022. Only 1 order was delivered. The company mislabeled the package with the wrong address and REFUSES to resend the items or provide a refund. DO NOT DO BUSINESS WITH THIS COMPANY - $240 LOSS AS OF THIS TIME
UPDATE 07/22 - STILL NO REFUND AS OF THIS DATE
Response from FragranceXJul 12, 2022
Thank you for taking the time to write the review. We appreciate the feedback. We are sorry for the frustration with this order. The order was delivered to the address that was entered at checkout. The claim was denied. However we have refunded you for the order. We are sorry for the inconvenience. Thank you and we look forward to serving you again soon.
TA
Talis
guys don't trust them,very poor…
guys don't trust them,very poor customer service,they don't want to refund money for returned item,never again !!!
Response from FragranceXJul 8, 2022
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
AN
Andy
Don't use loyalty code will pay more
I ordered my fragrance and I had received a loyalty voucher so applied the code after I paid and saw that with the loyalty voucher I actually paid more than if I hadn't used it. I cancelled the order straight away through web chat only to find they had taken payment. Then the order arrived but no way of returning it.
Response from FragranceXJul 7, 2022
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
LR
LILI ROSE L.
Very disappointed with what I…
Very disappointed with what I received...I have been using this perfume for over 20 years
i ordered here and what i received is not as usual.
the scent disappears after a few minutes...
I think this is not the original but a copy
Response from FragranceXJul 7, 2022
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
DW
D W.
1st time ordering NEVER again
Ordered Paris Hilton Body GLISTENING lotion.
Item #447138. Received body lotion. NOT GLISTENING. Contacted Co. Who responded on time stating:
CO. REPLY: Thank you for your email and your order. I understand your concerns. Sorry for any confusion but not the packaging, only the fragrance is guaranteed. Please note all items in packaging changes from time to time. We do not guarantee will be 100% as the picture package, we do our best to update images every day. I know this is frustrating, a very low percentage of changes in the packages, but it happens all the time. We hope you choose to stay with your order however they are more than welcome to return items received under our 30 day money back guarantee policy. Please see our return policy below for details.
I RESPONDED: Thank you for your reply. I was under the impression that this body lotion GLISTENS on your skin, as that’s what it says. I have purchased this item in the UK previously to wear on holiday & it GLISTENS, therefore I feel this is very much misleading as it doesn’t do what is says it would do, which is glisten on your skin. Therefore I don’t believe I should pay to return it, would you be kind enough to accept the return at your cost plz ? This is NOT a packaging issue, as your reply stated. This is a description issue. Regards.
CO. REPLY: Thank you for your email and recent order. I am sorry to hear that you are not completely satisfied with your purchase. If you choose to return your fragrance, you will receive a refund for the full cost of the merchandise minus shipping fees on receipt of your return. The return will need to be in the original packaging and unused.
As I ordered from the UK it’s not worth me posting back for the Co. to take shipping fees & struggle to get a refund, as many reviews states ???
ADVICE TO YOU ALL: read the reviews FIRST B4 ordering. If I’d done this I wouldn’t have purchased. Co. Says in their guarantee customer is allowed to test the product, but their reply above says I should return it unused ???. I also noticed from the reviews they have a standard reply, to dissatisfied customers to contact the Co. which I did ???
Response from FragranceXJul 5, 2022
Thank you for taking the time to write a review. We appreciate it. Please note that you can return the item if you used it to test the product. We understand that you need to see if you like it. Please note that you can return the product if you are not happy with it. Please contact [email protected] so that we may resolve this for you.
RI
Riad
AWFUL
Canceled my order right away and dragged my refund for no reason, AWFUL.
Response from FragranceXJun 30, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that your order was refunded 40 minutes after order was placed due to the fact that we do not ship to your country. We are truly sorry. Have a great week!
