FragranceXReviews of fragrancex.com

Response from FragranceXSep 6, 2022

Thank you for your order and review. We are truly sorry you are unhappy with your product.I see that you have taken us up on the free return label. We need to actualy receive the item back to our warehouse facility in New York where the return would be actually processed. You have been refunded. If you have any questions, please contact us. We are happy to help!

Response from FragranceXSep 6, 2022

Merci d'avoir pris le temps de nous donner un avis. Je suis désolé que vous ressentiez cela. Nous nous efforçons de nous assurer que tous nos clients sont pris en charge. Veuillez noter que les prix et la disponibilité sont susceptibles de changer quotidiennement. Nous sommes un magasin d'usine et offrons la plus grande sélection possible au meilleur prix chaque jour. Veuillez visiter FragranceX.com et vous inscrire à notre liste de promotion pour nos meilleurs prix possibles, ou contactez-nous aux informations ci-dessous.

Response from FragranceXAug 30, 2022

I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXAug 30, 2022

I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. Please note that the item needs to be received in NY so that we can process the return. Someone will reach out to you via email to explain it to you. Thank you have a great week.

Response from FragranceXAug 23, 2022

I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXAug 22, 2022

Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. If I may ask, what has made your experience unsatisfactory with us? We would love to resolve this issue for you. Please note that you placed 4 orderes. No order was charged. What you might have seen was an authorization which your bank releases. We never received a payment from you. We are truly sorry for any confusion you had while placing orders on the site. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXAug 16, 2022

Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. It looks like there was a glitch in the shipping process. Please respond to the email that was sent to you. Thiw way we can either reship out another order or refund in full. We are so sorry for the inconvience.

Response from FragranceXAug 15, 2022

Thank you for taking the time to write a review. We appreciate the feedback. Please note you were refunded. Please also note that you placed this order during the weekend and NOT during business hours. Have a great day!