FragranceXReviews of fragrancex.com

Really FragranceX?! You recently replied to my inquiry about (Now Cancelled) order 53871328. Your reply indicated that YOU HAD REFUNDED MY MONEY. False! Now, here is a new issue, on order 53887741. I paid for 2nd Day Air, that has not arrived due to your lack of customer service. You did not include my Unit Number, so brainless UPS did not deliver it on time. BTW, my account with you indicated my unit. People, if at all possible, STAY AWAY FROM THIS COMPANY. I have found some local stores that are on the mark. I am shopping with Lucky Scents from now on. *Follow up from customer: You are to be corrected. My invoice for the 2nd Order CLEARLY INDICATES Delivery on September 13 or 14. I paid for 2nd Day Air, not 3rd Day! Perhaps you should work with a current calendar. Nevertheless, I WILL NEVER PURCHASE SO MUCH AS AN EYEBROW PENCIL FROM YOUR COMPANY. I DOUBT IF YOU CARRY THEM. SO LONG, BE GONE. Kindest 😤🧐

I remember ordering from this company years ago and saying I'll never do it again as there was issues with my order. But I thought they would've improved by now so ordered again - over £100 order. The shipping info hasn't updated since last week and when I spoke to DPD here they looked into it and advised they definitely should've had the parcel by now and to contact Fragrancex. Well I've sent 3 emails in 3 days and they all say I'll get a response in 1 business day, which is a joke obviously. NO Reply yet and all I'm asking is why the tracking hasn't updated!!! Based on various orders from the US it doesn't take that long for a parcel to come from New York!!! This will certainly be my last order from this company (which I'm still hoping to receive as the perfumes are not available in the UK!) as it seems they haven't improved much over the years!

I've ordered perfume from FragranceX several times over past 3 years and was satisfied with my purchases except the last time. My favorite perfume Jeanne Lanvin turned out to be either fake or the quality of it went down dramatically. The color and the sent don't match the original. The fragrance doesn't last even10 minutes. The other perfume that purchased at the same time was Mandragola. It has an unpleasant smell. Based on this experience, I don't think I'll buy from this site again.

Unfortunately this company continue to email with a title suggesting I can order a particular product. When you click through the link the product is still not available (& has not been for months!) You are invited to join a waiting list. I have joined the waiting list on at least one previous occasion & the product has not come back into stock. The emails they are sending out are misleading.

Getting 1 Star for THIS> FraganceX commercial a lot on Facebook with up to 80% price off, but in reality its bs. I could not find ANY products, which are cheaper than the expensive prices here in Poland. What a joke! I looked up 3 perfumes compared to a Polish website, where its 100% original perfumes. Ex. Dior Sauvage your site 100ml = 731.95 PLN in Polish store 434.99 PLN. Gucci Guilty your store = 443,81 PLN same perfume in Poland cost 236 PLN. Chanel Bleu De Chanel 100ml perfume = 969,16 PLN in Polish store 761 PLN that is 43,87$ difference Prices are compared to Notino.pl

Dear Renee / Che / FragranceX, I have done everything in my powers to get my Refund from order #52737958, for the LEAKING fragrance "Just Me Paris Hilton by Paris Hilton, 3.4 oz Eau De Toilette Spray for Men £26.32" I posted it back on the 29.07.2022 to your TW14 0NG warehouse, all i asked for is for £26.32 It has taken since two months to get my refund and the Halifax Bank were informed of this through Halifax/LLoyd "Debit Card Dispute Reference: DI-357884 about the £26.32". I have had the worst experience buying from you and i wish not to buy ever again. I have done everything you have asked me to do, to get my £26.32, i am now at your mercy and ask you for the love of god just to give me my refund that i am entitled to, i don't have your fragrance and only kept one which is the "Insurrection Ii Wild by Reyane Tradition" which i already used and i am happy with. This i cannot returned as i opened it and used it. All i am asking for is my rights which is the £26.32, please refund me to my Halifax account i am entitled to that its my money. Please see all my evidence below in images that i have done all you asked for and now i ask you FragranceX to honour your promise in returning my £26.32. I have spoken to Chi Customer Service Specialist and Renee Customer Service Supervisor. Please see all my emails and refund me my money £26.32 Jamal - 06.09.2022

J’ai commandé 2 parfums et ce sont 2 poudres qui sont arrivées Pas moyen d ouvrir le site même avec //frgxstaging3.fragrancex.com Comment joindre le service client pour voir avec eux

Extremely bad customer service experience, UK customer should buy from this website, Avoid it any cost