FragranceXReviews of fragrancex.com

Avoid this company, they are unhelpful, lacking in knowledge, with no clue about consumer rights and worst of all, they are thieves who refuse to refund/replace orders when you don't receive them.

I ordered from FragrenceX as I do this time every year. My product was delivered to the wrong address, completely different town. I can see from my tracking number and sent them screen shots from Canada Post. At first they said I was “confused” when I placed my order and the address was wrong, well no, the order confirmations all show I inputted the correct shipping address. Long story short I have been emailing and calling for a refund for my purchase, over $100, and they are too busy blaming me to help me. Will be using a different retailer from now on. Customer service is horrible.

This company not only lied and said my package was delivered (I live in a small town with a small post office who confirmed) as well as I have cameras at my house and I reviewed the footage - I contacted them over 20 times they said they would send out another order. Then they emailed me saying it was on backorder (when I went on the site to look it said there was 5 in stock). They now sent me an email saying they refunded the money and I still have yet to see that! My order was over $80. Wasted! This company is not legit and they will mess with your order and not receive it! As of 10/28 I have not received the product or a refund like they said - I went to my bank today and disputed the charges! This website is a scam!!!

I just bought a Bond No9 Greenwich Village from Fragrancex.com. When the order came, I was shocked to realize that the perfume is 100% FAKE. First of all, the batch number is completely different from other Bond perfumes I have from the official retailer. Also the batch number shows as invalid when entered in Checkfresh.com. Second, I have a sample of the original perfume and it smells totally different from the one I received. At some point the perfume smells like fecal matter (others I asked confirmed that) and it truly is unwearable! But the biggest shock was when I tried to apply for a refund. FragranceX replied that I must return the perfume to apply for a refund but the shipping cost is at my own expense. Seriously?!? They send me a fake perfume and now I have to pay for returning it?! DO NOT buy anything from FragranceX if you don’t want to lose money over a fake perfume!

Terrible experience for the first and I hope only one time I purchase to FragranceX. I paid 215usd for an Erba Pura perfume (it is a gorgeous perfume, the smell, the bottle unlucky ruined by FragranceX). Besides the fact it delayed several days, it came in bad conditions. The Box, the perfume itself, everything came damaged. They didn't care about fill it with bubble paper to protect the content. Their policies stated that proven damaged units, are sent to their customers and they make a damaged claim to the carrier, well, that is not going to happen. Awesome solution from FragranceX: Hey, keep that trash, and I'll give you 30usd. What a joke, then they raised up to 50usd, and finally to 75usd because of my anger (and they empahasised that is something rare, because normally people it's fine with 30usd). Their policies doesn't apply like they said, because almost 2 months after, the best solution are 75usd in coupon to purchase more trash on their websites. I have proof of everything. I am quite flexible, but I wasted 215usd purchasing to FragranceX, I thought they would be a responsible company.

Let me start this review by saying this merchant has one of the worst policies I have ever encountered in all my years of online purchasing. NO CANCELLATIONS!? Recently I sent an order by mistake and IMMEDIATELY reached out to customer service. I was greeted by an email hours later reiterating this "no-cancellation policy" and a very rude customer service representative over the phone doing the same. This experience has left me extremely disappointed with this website as I usually buy all my frags right here. I will no longer be using this site and look forward to my refund after this order is returned. EDIT: The site responded by saying there is no "No Cancellation" policy. Have a read of the below: "In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed." How could you tell me the policy doesn't exist when it is written on your website that orders cannot be cancelled after they are placed? If I could have given this site zero stars, I would have.

Ordered a cologne and it never made it here, I’ve been waiting weeks for a refund or replacement…. Still nothing.

honestly i was about to buy from here at first, but when i saw the reviews of this maybe 'being fake product' i got out immidiately. please do not fake people out of perfum products, that's not legit, and you should be in jail for this.