FragranceXReviews of fragrancex.com

The perfume is fake- not only does it not smell like it should- it smells bad. The box is an obvious fake. I have asked to return the product and have been told they cannot supply me with a return voucher. The perfume was not cheap. Save your money and do not buy from this company

FAKE PERFUMES!!

I placed an order with Fragrance X and made payment over a month ago. I keep being told that my package has been delivered but it has not. this morning (07/11/2022) I was in contact with the carrier (PICUP) and they informed me that they told Fragrance X on Friday 04/11/2022 that this package is missing. i have emailed so many times for feedback and Nothing. Am i going to be refunded or be getting another package??? this is the big question.

DO NOT BUY! I bought a Burberry Touch Perfume for Women and it is 100% FAKE. I have been wearing this perfume for more than 5 years and I know the smell very well- floral and sweet. The one I received smells like alcohol- my family members even asked if I had changed my perfume fragrance. In fact, this is the first time I have bought a FAKE perfume. DO NOT BUY from FrangranceX if you want an authentic perfume.

Horrible experience as a Canadian customer. Their currency calculator on site is extremely misleading and they blamed it on my bank exchange fees (which were like, $2). Customer service was awful - responded at weird times, didnt answer questions, just used templates. Because of this I opted to make a return and was told I have to pay tax again (already paid at checkout) and shipping and return label fees, adding up to $26 for and $85 purchase! That's over 25% of the total price I never get back if I return. The item I ordered was legit and arrived in decent time but the way the site and customer service is set up I genuinely feel like I got scammed and could have gotten as good a deal at sephora. Will never shop there again

I ve never received the goods, i ve waited many weeks , they assure me that they will send the goods. I 'm very unhappy, i 've paid 97,40e , and they didn't respect their engagement and try to refund only half !!! So many mistakes and tricks on delay, process and refund policy's. it s a scam ! It s not normal to rob money like that and don't send goods ! I ve lost money and time ,It s unacceptable!!! The reply from the FraganceX is not true, they seems to send a generic reply, because i have already contact the email Support@FragranceX but nothing ... It s like talking to a wall! They didn't refund all,and I'm very suprised that they didn't want to send an invoice ... in the order confirmation tax and delivery is not written ( 0 free on the order),there is no information or details about the fees and tax , so you have to be prepared to loose money ...so many tricks by the seller FraganceX. My informations order are Ticket # 2036152- order #54527332 Sincerely I 'm very disappointed by the reply from FraganceX!

Pagué por un perfume Issey Miyake intense hombre de 100 ml y me llegó uno normal de 40 ml, que se hace en este caso?, o es un error o algo malo pasa.orden procesada 14/10/2022 12:16:57 a nombre de Michael Osorio

I brought perfume from this company and never received it, a 300 $ bottle. Then when reached out it took forever to get in touch with them. For them to only tell me UPS not letting them submit a claim. Bad customer service! I suggest you shop from someone else because they will take your money and give you the run around about it.