FragranceXReviews of fragrancex.com

Response from FragranceXJun 10, 2024

Hello Katrese, Thank you for sharing your experience and for your continued trust in our products over the years. We're thrilled to hear that you find our colognes and perfumes to be top-notch and authentic. We apologize for any inconvenience caused by the shipping process. While we aim to ensure timely deliveries, we understand that the use of Pitney Bowes for shipping to USPS may have caused some delays. Your feedback is valuable, and we will certainly look into improving our shipping methods to enhance our customer experience. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding and support.

Response from FragranceXJun 5, 2024

Hello Bill, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product. If you find that the item doesn't meet your expectations and you'd like to explore alternatives, we encourage you to take advantage of our 30-day return policy. Our Support team at [email protected] is readily available to assist you through the process, or you can conveniently download a Return Label directly from your account. We hope this information proves helpful. Wishing you a wonderful day!

Response from FragranceXApr 8, 2024

Hello, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product. If you find that the item with the open box doesn't meet your expectations and you'd like to explore alternatives, we encourage you to take advantage of our 30-day return policy. Our Support team at [email protected] is readily available to assist you through the process. We hope this information proves helpful. Wishing you a wonderful day!

Response from FragranceXApr 1, 2024

Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback!

Response from FragranceXMar 28, 2024

Hello, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret the situation presented. In case you need further assistance from our end, please do not hesitate to contact us.

Response from FragranceXMar 25, 2024

Hello Nadejda, thank you for taking the time to share your thoughts. We genuinely appreciate your feedback! Kindly note that our stock changes daily :) We hope this information proves helpful. Wishing you a wonderful day!

Response from FragranceXMar 19, 2024

Hello Tonya, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction you experienced. All our orders can be traced directly in your FragranceX.com account or alternatively you can use the tracking provided in the shipping confirmation email. Any tracking update after order is with carrier would be a service provided by the carrier directly. Unfortunately we do not have direct control over that, our apologies. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXFeb 19, 2024

Hello, Thank you for your review. I see that the refund was processed to your card on the same day that you placed and cancelled the order. I would advise you to reach out to your bank directly to see why there is such a delay, as usually refunds are received within 1-5 business days. In case you have additional questions, please do not hesitate to contact us.