FragranceXReviews of fragrancex.com

Response from FragranceXJan 26, 2026

Hi Jodee! We are sorry to hear the fragrance did not meet your expectations this time, and we understand how disappointing that can be. After checking your account, we do not see any prior contact regarding dissatisfaction with this order. Our team at FragranceX will be happy to assist you with the return and refund process, and we kindly ask that you reach out to our customer support so we can review your order details and guide you through the next steps 📦 Thanks again for choosing us!

Response from FragranceXJan 19, 2026

Hello Reshmee, Thank you for contacting FragranceX.com! As we are a US based company, please note that all charges and refunds are posted in United States Dollars (USD). For your convenience prices are shown in many currencies on our website, with an estimation total amount. When an order is placed, the charge is processed in USD and your financial institution will then convert it to your native currency. If you have any questions about the exchange rate or exchange rate fees, please contact your bank directly.

Response from FragranceXDec 24, 2025

Hello CJ, We are very sorry to hear about the condition of your order and completely understand how disappointing this must have been. Please rest assured that all items we send from FragranceX.com are brand new, but sometimes the outer packaging can get damaged during shipping. We sincerely apologize for the inconvenience and embarrassment this caused. If you have any further concerns or would like assistance with a replacement, please contact us at [email protected]. We appreciate your understanding and patience.

Response from FragranceXDec 13, 2025

Hi Lee! Thank you for sharing your thoughts with us. At FragranceX.com we understand your concern about pricing 💼 and we always work to keep our fragrances as affordable as possible while maintaining authenticity and quality. We appreciate you taking the time to leave your feedback. Thank you again for reviewing us!

Response from FragranceXNov 20, 2025

Hi Sho! We are very sorry for the confusion. Please note that taxes are not determined by us but are set by the local government of the destination where the order is being delivered. Shipping fees can also vary depending on the country and the total value of the purchase. If you need any further assistance or would like us to review your order details, please feel free to email us at [email protected]!