FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Gerard H.
Didn’t receive it.
Response from FragranceXOct 12, 2026
Hi Gerard! We're sorry to hear that your order has not arrived. We understand how frustrating it is to wait for a delivery that you haven't received, and we apologize for the inconvenience. Please contact our customer service team with your order details so we can review the shipment and help determine the next steps. Thank you for bringing this to our attention.
Saul C.
No cumplen con los tiempos de entrega!
Response from FragranceXOct 12, 2026
Hola Saul! Lamentamos que tu pedido no haya llegado dentro del plazo esperado. Entendemos lo frustrante que es esperar una entrega que se retrasa y te pedimos disculpas por las molestias ocasionadas. Por favor, comunícate con nuestro equipo de atención al cliente con los datos de tu pedido para que podamos revisar el estado del envío y ayudarte. Agradecemos tus comentarios y la oportunidad de atender tu situación.
J B.
Shipping is horrendous. When you speak with customer service thet are indifferent and yell you to be patient. Took over a week for my order to process to begin shipment. Never again!!!
Response from FragranceXOct 12, 2026
Hi J! We're sorry to hear about the delays with your order and that your interactions with our customer service team left you feeling that your concerns were not taken seriously. We understand how frustrating it is when an order takes longer than expected to process and ship. We sincerely apologize for the inconvenience and for the experience you described. Please contact our customer service team with your order details so we can review what happened and assist you further. Thank you for sharing your feedback.
Shazia N.
I order a perfume and it’s been a month didn’t not get them. I called the customer service they said they don’t know what happened and can’t return my money back
Response from FragranceXOct 12, 2026
Hi Shazia! We're truly sorry that you have been waiting so long for your order and have not received the resolution you expected. We understand how upsetting it is to wait for a month without receiving your perfume or clear answers about your refund. Please accept our sincere apologies for the frustration and inconvenience this has caused. Please contact our customer service team with your order details so we can review the shipment and the status of your refund request. We appreciate the opportunity to look into your concerns and help resolve this matter.
Michael S.
I never received my last order
Response from FragranceXOct 8, 2026
Hi Michael! We’re sorry to hear that you have not received your order. According to the USPS tracking information, the package was marked as delivered on September 28. 📦 Please contact us by email, phone, live chat, or WhatsApp so our team can review the delivery details with you and assist with the next steps.
Michael
I ordered a cologne 2 weeks ago. The cologne was showing out for delivery today. I received an email this afternoon that the cologne is now on back order and would be delayed. I emailed the company and they apologized for the confusion and will credit my card back for the charge. I'm not mad that the cologne was out of stock, I would have waited. It was the way the customer service was. Why wait for the last minute to tell a customer at the very last minute. I will not be ordering from them again
Response from FragranceXOct 8, 2026
Hi Michael! We’re sorry for the confusion and understand why receiving conflicting notifications at the last minute was frustrating. Your order was placed on October 1, 2026, and our records show that it was canceled before it was shipped after we were notified that the fragrance was no longer available. There was therefore no package from this order out for delivery. 📦 The original order confirmation included an estimated delivery date, but the order was later canceled due to the fragrance becoming unavailable. We apologize for the conflicting notifications and the inconvenience this caused. Your refund will be credited back to your original payment method within 1 to 5 business days. Thank you for your understanding, and we’re sorry that this experience left you disappointed.
Alexandra R.
I never received my perfume
Response from FragranceXOct 7, 2026
Hi Alexandra! We’re very sorry to hear that you did not receive your perfume. We understand how disappointing it is to be waiting for an order that never arrived. Please contact our Customer Service team with your order details so we can review the shipment and assist you with the next steps. We sincerely apologize for the inconvenience and hope we can help resolve this for you quickly. 📦
MARK W P.
Have not received my order yet it's been 2 weeks
Response from FragranceXOct 7, 2026
Hi Mark! We’re very sorry that you have not received your order yet, especially after waiting two weeks. We understand how frustrating it is when your order takes longer than expected to arrive. Please contact our Customer Service team with your order details so we can review the shipment and assist you with an update. We sincerely apologize for the delay and appreciate your patience. 📦
