FragranceXReviews of fragrancex.com

Incompetent and unreachable billing department and poor customer service. I have placed four previous orders without issue and was completely satisfied. I placed another order for five items on 12/1/22 and received an email confirmation. I noticed on 12/4/22 that my credit card had been charged and later credited for the exact amount by the business. I logged into my online account and saw that my order had been cancelled by them. I received no notification from the company that there was an issue. I called and was told that my billing address did not match my credit cards billing address, which it does, and there was no issues four times previously. I asked to be put in touch with the billing office so I could see exactly what the problem was and they told me that the billing office would could not receive calls and would not make calls. The were reachable by email only. I asked them if I replaced the order if they would give me the same sale price and they said they could not. I ended up trying to replace the exact order on 12/7/22 and within hours was emailed (this time) that there was a hold placed on the order requesting that my billing address be confirmed. I replied to the email and also called customer service again. I could not get a straight answer from them as to why this was happening and again could not speak to the billing department directly. After being on hold for 15 minutes, the call was disconnected. I called right back and got someone else on the phone who now said I needed to call my bank and get a 6 digit pin number to provide to them in order to my use my visa card to complete my order. This is the most ridiculous and shady thing I have ever heard of. Seemed like some type of scam. I told the customer service rep that I would not give them a pin number and they told me to cancel my order then. No one could give me a straight answer as to what the problem was. I would not recommend anyone do business with them at this point.

poor service. Email received stating payment not gone through. Paid again and then bank debited twice ! no refund and hassle of returning and waiting for refund left with me through no fault of my own. Customer service team poor response.

fake discount

If you don’t mind receiving a perfume bottle that is not as pictured or is not full or is missing parts, feel free to order from Fragrance X. If you want a new, sealed, full perfume bottle in the designer box as pictured on their website, I wouldn’t order here. I placed an order for over $90 for a perfume using their mobile interface. The perfume that arrived was not sealed, had obviously been used or tested or was just not filled to the top, and because the box was not sealed when I received it, I will never know what happened. The product arrived in a different box than the one pictured in the product description. I understand that sometimes products are discounted because they are imperfect or missing parts, and so in this case the company should have been fully transparent about the product condition being unsealed, not full and should have posted an image of the actual box the perfume comes in, instead of posting fake images to sell more products at inflated prices. The box I received the perfume in also said “not for sale.” If I had known this to be the case, I would not have purchased this item. For a similar price I could have purchased a full bottle of sealed perfume in the proper box from a vendor I trust, but unfortunately google pointed me to Fragrance X when I searched for the perfume. I reached out to the company and requested instructions to return the product for a refund. The response I received from Fragrance X was: “Upon checking, we have sent you the right bottle. However, please understand that you ordered a tester which may not arrive with the designer's box. It is also indicated on the website: …Testers may not have a box or cap.” The disclaimer in question was nowhere to be seen on the mobile interface, where I viewed the product, placed it into my cart and paid for it, so I never received this disclaimer when making the purchase. The company did not respond to my inquiry about the perfume bottle not being full and not being sealed properly. The company also did not respond to the question I asked about the return and refund process after I sent them 2 emails. I actually checked Trust Pilot before making the purchase on Fragrance X, and now someone else does not have to make the same mistake I did. This experience was too much of a hassle for not enough of a discount. I looked up their refund policy myself, and it requires you pay for shipping both ways, so I won’t be investing more time, money or effort into dealing with Fragrance X, and I will not be purchasing anything from Fragrance X again.

Yesterday 29.11.2022 Wanted purchase Tiziana Terenzi went to payment page and they wanted charge me by full price (£135) but on list was said 15% off so must be £112 as for new member. It’s misleading like scam. I used PayPal method. Scammers. Won’t use this site never ever.

Made my order on October 27th , its now November 25th still haven't received anything landmark doesn't have a clue where the package is nor does intelcom express. I've been back and forth with customer service at fragrancex for the past week and they aren't able to give me any answers and are reluctant to give me a refund even though canadian law states that if a package is not received within 30 days they , by law, have to . Its been a stressful nightmare and they have no answers for me , very shoddy service don't recommend to anyone

Hello, I hope everyone is fine. This sentence, I do not expect it was confused with me in the last message I received from them, since I had contacted them many times regarding the delay of the carrier company (Aramex) and that this was my first request. #54738550 And that it was a birthday gift for my best friend, and when I read the shipping information, I found it It only takes 12 to 14 days for the shipment to arrive, and then I said yes, the order was 29 Oct here's Aramex tracking number 33861988193 and then arrive to me 22 Nov of this month I explaining to them a severals time that I bought a nother gift for my friend birthday so I don't understand why they To hold the carrier company responsible for my inconvenience and damage to their business, and to stop trying with me on my first request with them. They insist on accepting the request, and tell me your opinion. Thanks for all Fragrancex.

I can't believe what is wrong with this company. Frustrated and annoyed.