FragranceXReviews of fragrancex.com

I placed an order for $141.15CAD including delivery on December 07, 2022. On my invoice, it was clearly indicated $141.15CAD; mentioning also in bold that I will be not charged any additional fees. First surprise. They took $147.52CAD from my credit card. To this day, I am still waiting for their explanation of this discrepancy. Second surprise: My order has not been delivered. When I contacted them, they told me that their delivery partner had just indicated he could not deliver, No safe drop. I sent them a google map/street photo, of my address (the house) and asked them to tell me what is considered a safe or No safe drop. They have already delivered in the past to my address without me being present. Amazon and its partners deliver to me purchases much larger than perfumes without problems (without me being present); and FlagranceX.com fails to deliver a perfume order. I asked them to provide me with any proof that their delivery partner actually came to my address. They respond that they apologize, they cannot provide proof that the delivery person has been to my address or not; and asked me to contact the delivery partner directly. I was given a phone number that no one answers. Since the delivery partner returned the order, they told me that they were going to refund me. You know what; they only refunded me $128.52CAD. To this day, I am still waiting for the total refund. I am sure they never came to my address. So avoid ordering from this website because if your order is not delivered, they wash their hands of it.

Paid almost $200 for a high end fragrance, paid EXTRA for 2 day shipping. Contacted customer service and they argued with me and talked to me like a smoovebrain. Maybe I do have a low iq but damn, the shipping is slow, don't pay extra for shipping and don't bother with "customer service" will just upset you further. They Shipp slowwwww and won't do anything to rectify it, look elsewhere. 2-3 day shipping is a week or more in their book. Edit/update 01-08. Item arrived but was several days late and not the shipping as advertised. Not only that but the packaging was horrible. I would expect this from a 10 year old packaging something for the first time selling their toys on eBay but not from a "professional" company? Especially for the price i paid, (130 VS 150) Should have went retail as I was expecting the same product for a lower price which wasn't the case. The bottle seemed used, like it was a tester at the store, there was no box or any original packaging and the bottle wasn't even full! AVOID!

Do not buy from this website. I looked at the reviews and most looked fine. However, when reviewing my order, they proposed a coupon if I bought a second bottle of the product I wanted. So I clicked to see what that would look like. Instead, it ordered the product I wanted twice, plus another time for when I was looking at the product, so trice. Still don't know if they will reimburse it, but I highly recommend staying away from this website.

i am really shocked that a company this bad can stay in business... does the government not have some way to shut down scam companies

Do not purchase from this company. My order was sent back and I did not receive this. I was then refunded £21 when I paid £74 god knows where they got this amount for refund !! They now have the product back along with £53 of my money !!! They have now stopped responding to my emails !! I have since purchased the same items cheaper and have them for Xmas no thanks to this company !!! Don’t do it !!!

J’ai commandé pour près de 200€ de parfum le mois dernier ça n’a jamais été livré eux me disent que si et me présentent un papier signé je leur dis que non je n’ai rien je n’étais pas le jour de la livraison et c’est un gribouillis pas du tout ma signature j’habite dans un bâtiment des fois les livreurs déposent les colis, les donnent à des voisins etc etc etc je demande ou a été déposé le colis? A t’il été donné à quelqu’un ou qu’elle porte? Aucune réponse ils me disent de remplir un document je le fais 4 fois ils ne répondent plus je leur demande de renvoyer un colis à laisser à la poste en cas d’absence j’irai ainsi le chercher là bas ils ne répondent pas j’ai ni remboursement ni colis 1 mois est passé près de 200€

DO NOT USE THIS SERVICE!!!! I spent over 500 USD for two different colognes they at first refused to process my shipment AFTER taking my money despite the problem being on THEIR END. After having to show them documents from my bank proving that they were WRONG they finally “shipped” my order. Well it’s been a week and there has not been a single update by UPS besides saying they have made a label for my order so obviously they haven’t got it! I then emailed them at around 530am-6am today about these problems and got an automated response saying they would respond within 1 business day and it’s past midnight now. For your own well-being and money DO NOT USE THIS SERVICE THE DISCOUNT ISNT WORTH IT IF YOU NEVER GET YOUR PRODUCT!

I tried to purchase from this website for days. They keep asking for a code my bank doesn’t have, and referring me to a department that doesn’t exist. I just wanted to make a purchase for the holidays. They are awful. Customer service takes forever to pick up the phone. The only way to contact the billing department is through email. I did everything they asked changed forms of payment and still got canceled. Now all my money is on hold like the product they’re supposed to send. So disappointed. Billing reply: You obviously looked at the wrong person because I have several emails I sent to the billing. Also, I called the 718 number I was given by my bank to handle this matter. Don’t try to down play my review to make your company look good. Like I said before, I have never had this much trouble putting in an order. I also have never had a company who’s customer service and billing department could help me or give better instructions on how to get an authorization code.