D J C.
Never received the item.
Order placed on the 1st of December. Received numerous texts from the delivery company to say it was going to be delivered on a certain day but all promises were broken. FragranceX emailed on the 21st to say they had an incomplete address (PayPal address and one I’ve used for years !) and could I send them more information. Requested a credit and still waiting. Shocking business stay well clear The delivery service, used by FragranceX, never contacted me for address confirmation. They did text me numerous times and promised delivery but it never happened. When I eventually got to talk to someone at DPD they said they were returning the item to Fragrance X. DPD never offered any reason for not delivering. Fragrance X then emailed me on the 21st December asking for address confirmation, even though my address was on their order confirmation !!!!! So now we are at the 8th January and I still have not received my credit.
Response from FragranceXJan 5, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that we are not in control of the carrier in your country. According to the tracking they sent emails waiting for a confirmation from the receiver. When they attempted this 3 x they decided to return it. You were refunded for the returned item. We are sorry that there was an issue with the carrier. We hope you have a wonderful day!