FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Joseph A.
Didn’t receive my order
Response from FragranceXJan 23, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that your bank has declined the charge. Please email or call us with a different credit card, or please contact your bank to see what the problem is with the card. I look forward to hearing from you.
D. B.
The perfume I purchased is defective. It does not smell like the one I bought some years back. It has an unpleasant smell.
Response from FragranceXJan 23, 2023
Thank you for taking the time to give us a review. We only stock products that are 100% authentic and original brand names. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. I have emailed you a prepaid return label for you to return the item for a full refund. If you have any questions, please contact us. We are happy to help!
Jorge L.
He tratado de realizar un pedido en cuatro horas Casio es en Fragancex y no ha sido posible lograrlo. Las dos primeras trate de pagar con PayPal y fueron canceladas porque la dirección de envío no era una dirección segura en PayPal. Agregué la dirección para la tercera ocasión y no sólo volvieron a cancelarla sino que me respondieron qie no podrían aceptar pagos como n mi cuenta en PayPal. Ahora volví a realizar el pedido pagando con mi tarjeta de crédito y me están pidiendo un código que supestamente debe dar mi banco y el cual no me ha llegado y no se cómo obtener. Nunca me había pasado esto con ninguna otra compra.
Response from FragranceXJan 23, 2023
Gracias por tomarse el tiempo para darnos una evaluación. Le pido disculpas que se sienta de esta manera. Nos esforzamos para asegurarnos de que todos nuestros clientes sean atendidos. Esto es para la seguridad del titular de la cuenta. Actualice la dirección en PayPal a la dirección a la que está intentando realizar el envío y el pedido se procesará SIN problemas. Me temo que actualmente no podemos enviar su pedido fuera de la dirección "segura" que está registrada en PayPal. Su pedido ha sido cancelado y reembolsado en su totalidad. Si desea pagar con PayPal, comuníquese con PayPal para cambiar su dirección segura a la ubicación de envío deseada y luego reemplace su pedido. Alternativamente, puede reemplazar su pedido con una tarjeta de crédito válida. Asegúrese de ingresar la dirección de facturación correcta asociada con la tarjeta de crédito al realizar el pedido.
Sisi
Seriously: my delivery never came, so I asked where I could get it: the answer was « nowhere ». So I asked for a refund and I have not been fully refunded. Really?? Order fragranceX: 56778334
Response from FragranceXJan 23, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Thank you for provided the order number. This order was returned by the carrier. The order has now been refunded in full. Please accept our sincrest apologies for the confusion.
L E.
Did not receive my order. The courier company said it was delivered to my local post office but I did not receive any further correspondence as to when/how to collect it. Communication has been very slow, quite a poor experience, and not satisfied at all - though they seem more than happy to bombard your inbox with several emails a day urging you to purchase, despite clearly being unable to fulfill!
Response from FragranceXJan 20, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. We have made a claim with the carrier on your behalf. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
Arianne
Paid for an order but never received the product. They refuse to refund my money, so this was the first and last time I will buy from this company. BEWARE.
Response from FragranceXJan 17, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. We have refunded you for the delivered not received order. Please contact us at [email protected] so we may assist further with this. Have a great week!
Gill
I made an order and in the process of checkout USA became U.K. I asked to cancel the order but had reordered. Both orders were cancelled, I enquired why, no response I reordered again and the money was claimed. Again the address altered at check out process and monies refunded on cancellation I eventually ordered the product and all looked good on the confirmation only to find the monies paid were reverted. Again I enquired why but no response After 6 attempts to order I have now given up 🥲 As I can’t reply on your comment You actually claimed the money on 1 occasion then refunded it to me when you cancelled the order, so it was all verified. Why offer billing address and address to send to if you’re not going to process. The surnames were exactly the same as it was to go to my daughter. As I say I’ve given up trying to order, wasted far too much time.
Response from FragranceXJan 17, 2023
I am sorry to inform you that we could not verify the billing details for your order. Your order has been canceled and your card has not been charged. I apologize for any inconvenience as we try to protect the security of your account.Thanks for visiting FragranceX.com. Please browse our current selection, our inventory is updated daily. We look forward to serving you soon!
C'est La Vie J.
I placed an order dec 14 this is a gift toy dad for christmas! its been a month and I havent received my order. Sent emails no proper resolution at all! Dont order from this website, I guess they make up their own reviews!!! Such a waste of money!! Will post this on SocMed for awareness! Reply to your comment since there is no reply option here I will just add this on my review. Here's the order number order # 56158666. I sent email couple of times already and the reply was all automated. No resolution at all now prove to me that Im wrong deliver my order or I will post this on social media.
Response from FragranceXJan 16, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that the carrier is returning. They stated that they attempted to reach the recipient 2x with no response. Would you like provide any additional informaiton that we can forward to teh carrier and maybe they can attempt a redelivery?
