FragranceX Reviews | Read Customer Reviews of fragrancex.com

FragranceX Reviews | Read Customer Reviews of fragrancex.com

FragranceX reviews

Showing 2,297 reviews with 1 star · Clear filters

Akad
Feb 23, 2023
Muy mala experiencia:
Muy mala experiencia: El pedido llegó bien y a tiempo, lo único es que comprobado el precio y comparado con El Corte Inglés, Perfumerías Primor y Perfumerías Paco, la diferencia de precio por una fragancia de 50 ml. es de 12 E. Y además el olor no perdura en la piel. Ahí lo dejó.
Response from FragranceXFeb 27, 2023
Le pido disculpas que se sienta de esta manera. Nos esforzamos para asegurarnos de que todos nuestros clientes sean atendidos. Si puedo preguntar, ¿cuál es su número de pedido? Nos encantaría resolver este problema por usted. Póngase en contacto con nosotros en [email protected] para que podamos ayudarlo más con esto. ¡Que tengas una buena semana!
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Gian Paolo S.
Feb 23, 2023
Wrong type of order and Misleading photo on website
Misleading photo on website. I ordered Bvlgari Amethyste thinking it will come in its new box as showed in their website. It was delivered to me in a old packaging which was not displayed in their website. I reported it to them but no response.
Response from FragranceXFeb 27, 2023
I understand your concerns. Apologies for any confusion but not the packaging, only the fragrance is guaranteed. Please note that items/packaging change from time to time at manufactures discretion. We do not guarantee it will be 100% as the picture package, even though we do our best to update images every day. We hope you choose to stay with your order however you are more than welcome to return the items received under our 30 day money back guarantee policy. Please see our return policy below for details: http://www.FragranceX.com/customerservice/ordering2.html#1 We thank you for your business and hope to serve you again soon!
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Grasher O.
Feb 22, 2023
I never received the return label
FragranceX replied to my review here 5 days ago claiming they sent me the return label since the 6th February 2023. I checked, checked and rechecked my email but there was no attachment. I even got my family members to check in case I've missed it but they didn't see any label either. I have never in my life had to chase any company for returns as much i have this FragranceX company. I guess your aim is to frustrate me into giving up returning the fragrances. I really regret ever buying from this company and i will never buy from you, ever again. It wouldn't have been this painful if i only bought 1 or 2 products from but 5! OMG! Hope this review will help others from falling a victim.
Response from FragranceXFeb 23, 2023
Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. Please note that the email was sent to you on February 6 as advised earlier in the month. If you have any questions, please contact us. We are happy to help!
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shipping expert W.
Feb 22, 2023
I ordered a Hermes perfume at £130 for…
I ordered a Hermes perfume at £140 for my wife. When the perfume arrived it smelled nothing like the perfume and the smell faded after seconds rather than hours. Asked FragranceX for a refund and was told there would be a $34-35 charge. Very reluctantly I accepted as I obviously got stung. A refund that deducts 15-20% of the purchase price to me is not a refund, it's something else. If I could score minus 10 I would. How has this company got a 4star rating... AVOID AT ALL COST.
Response from FragranceXFeb 23, 2023
Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of.Please note that you were emailed a return label on february 22. If you have any questions, please contact us. We are happy to help!
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Ahmad A.
Feb 15, 2023
Broken fragrance + No money back
I'm from Saudi Arabia. I received a broken fragrance on 12/1/2023. I requested a refund, and they asked me to return the fragrance to them for inspection. I printed out the return label from their website and sent it to them on 17/1/2023. Their fragrance is now at SMSA warhorse in Riyadh since 18/1/2023. Their guy in Riyadh called Michael Dela Cruz has not come to the warehouse to take it. I sent many emails to them asking to call that guy to go to the warehouse, or they should change the return label so I can send it to their store in the USA. They have not replied, and at the moment, I don't have the fragrance or my money. The customer service is so poor and helpless.
Response from FragranceXFeb 17, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. We would love to resolve this issue for you. A supervisor has reached out to you personally to explain. Please contact us at [email protected] so we may assist further with this. Have a great week!
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Brian C.
Feb 14, 2023
Placed a hold on my order
This company placed a hold on my order because they wanted a verification code from my bank. I called them and tried to verify my order, but their staff insisted that I call my bank to get a code: worst customer service and bad experience. It is very frustrating to deal with this organization.
Response from FragranceXFeb 17, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of.Please note that this is not made to be difficult for the customer it is made to protect the card holder. I completly understand that this can be frustrating especially when the bank employees sometimes do not know what this authorization code is. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
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Brian B.
Feb 14, 2023
Shipping issue
I ordered 2 bottles of Dunhill Fresh for Valentines Day and paid for it with G-Pay. On the summary page I noticed that they were shipping to an old address. I went in and updated it immediately. It showed the address was successfully updated. The order never arrived so I called only to be given the run around. They explained that even though I made the change immediately, their system doesn't update that quickly. Never the lest, the product was shipped to the old address. The customer service department explained this to which I responded, how would I know this and how your website shortcoming should be a problem for me as a customer. I asked to speak to a supervisor only to be told that that wasn't possible. I buy lots of fragrances but I will not be buying from Fragrancex.
Response from FragranceXFeb 17, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that we shipped this order to the address that was entered at check out. Please note that we send confirmation emails showing the ship to address for this reason. So customers confirm the address they provided. Please note that you may have updated your account but that was after the order was placed. The order doesnt update because the account was updated. You would have had to contact us directly to change the address. Unfortunalt by the time you did contact us the order was alrady shipped and we can not modify the address when it is has left the warehouse. As a one time courtesy we have went ahead and reshipped out a new order for you to the address that was updated in your account. We are truly sorry for the frustration this has caused. Have a wonderful weekend!
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HASSAN A.
Feb 13, 2023
Extra Amount Charged
I was ordering from this website from 10 years, everything was perfect until my last order, I got charged extra amount on my credit card I contacted customer care and no one replied to me while my order still processing from 4 days still didn't shipped yet
Response from FragranceXFeb 15, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that you clicked on the yes button for the upsell of the lacoste item. Please also note that you placed this order on Saturday morning. We are not here on the weekends.We came in Monday and your order was shipped before lunch. We also respond to emails in the order that we receive the emails in. We did infact get your email and it was responded earlier this morning. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
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