FragranceXReviews of fragrancex.com

Be prepared to lose 30% of your money if you need to return the goods and request a refund. Order #67459621 - paid £118.71 on ; returned goods (unused) and got £77.33 back. And that took 3 months . . .!

My purchase was fine. The extremely slow delivery via USPS was an issue.

I ordered two fragrances and one of them came with the cap off within the container. The bottle was covered in fragrance and it leaked over the box. Since both the fragrances I ordered had the same bottle design. I compared the two, and there was a clear difference in weight, probably due to the leakage on the damaged one. I reported this issue, and the best offer they gave was a few dollars as compensation because they claimed that 20-25% of the total cost was due to discounts, shipping, and taxes. Very dissatisfying compensation. TLDR: Customer service: 4/10 (fast response, but unsatisfying service) Delivery time: 8/10 (delivery time was reasonable) Price for the quality: 9/10 (if the item wasn't damaged), 6/10 (If the item is damaged. There's a lack of satisfactory compensation for damaged items) Updated: Customer service 2/10 The customer service is just getting worse! I attached the receipt stating how much I paid for a fragrance cause they claim that I paid 60 USD per bottle. Hence why the compensation is low. The receipt clearly states I paid 84.46 USD per bottle. 2 emails later back and forth, they say they can't open the receipt I've attached! WHAT? Mind you, their offer is 6 USD compensation for an 84.46 USD bottle of fragrance that is opened and the container box was drenched in fragrance which is worse than a 2nd hand fragrance in this condition. After a long discussion, they increase the offer to 10 USD.

Im glad everything is 100% legit. but i ordered with 2-5 day shipping and got it on the 7th day. not a big deal but if it says 2-5 it should be between then.

2 bottles broke

I like that I can get my perfume quick, but don't like that there is not better discounts for return customers. I pay the same price whether I am a newbie or a full time return customer.

Comme prévu, je poste un avis suite au remboursement des produits non reçus. Néanmoins ce remboursement est intervenu plus de deux mois plus tard et un signalement auprès de la RICPC.

I've placed my first order today; I had a voucher for 25% off my entire order but this wasn't accepted! The total price showed as £85.48 but my bank shows I paid £89.27! I just hope my fragrance arrives OK as I also received an email to say I'd given the incorrect telephone number & asking for it again! I don't have any faith in now receiving my fragrance!