FragranceXReviews of fragrancex.com

Response from FragranceXMar 2, 2026

Hi Grant! We are truly sorry to hear about your disappointment with your order. 🚚 It looks like the item purchased was a tester. Testers are brand new and unused, but they are often sold without a cap and may come in plain packaging. Also, bottles are filled by volume, not to the very top, which can sometimes make them appear less than full. That said, your satisfaction is very important to us. Please reach out to our support team at FragranceX.com so we can review this further and assist you right away.

Response from FragranceXFeb 23, 2026

Hi Joe! We are very sorry to hear about your delivery experience. We completely understand how frustrating it must have been to be home waiting and then receive an update stating that no one was available. That certainly is not the smooth experience we want for our customers. 🚚 While FragranceX.com works with trusted shipping partners, delivery procedures are handled directly by the carrier. We truly regret the inconvenience this has caused and understand how having to collect the parcel adds extra hassle. We sincerely appreciate your feedback, as it helps us continue improving our service and communication. If there is anything we can assist you with regarding your order, please know we are always here to help!

Response from FragranceXFeb 10, 2026

Hi Jason. Thank you for sharing your concerns with us. We are sorry to hear that the fragrance did not meet your expectations. Please be assured that FragranceX.com does not sell expired products, and all fragrances are stored and handled according to manufacturer guidelines. Longevity can vary based on skin chemistry, application method, and environmental factors, even with authentic fragrances. We would be happy to review this further and assist you directly. Please contact our customer care team at [email protected] so we can look into your order and help resolve this for you 💫 Thank you for bringing this to our attention.

Response from FragranceXFeb 5, 2026

Hi Ben! We are sorry for the confusion and understand how disappointing that can be when expectations do not match what arrives. The item selected was listed on our site as Light Blue 1 oz EDT Spray for Women, which is the size chosen at the time of ordering. At FragranceX.com, we always aim to clearly display product details to help customers make the best selection 💫 Thank you for sharing your feedback with us!

Response from FragranceXFeb 4, 2026

Hi there! Thank you for sharing your honest feedback, we appreciate you taking the time to let us know your thoughts. ⭐ At FragranceX.com, we work hard to offer competitive pricing while providing convenience, availability, and authentic products, and we are glad those factors still make shopping with us worthwhile for you. We truly value your business and hope to continue being a convenient option for your fragrance needs!

Response from FragranceXFeb 3, 2026

Hi Lucas! Thank you for your review! We’re sorry to hear the fragrance did not match your expectations. Upon reviewing your account, we did not receive any prior communication about an issue with this order. Please know that all of our products are authentic, and we take concerns like this very seriously. We’ve reached out to you via email to assist with a resolution ⭐ We look forward to helping you with this at FragranceX.com!

Response from FragranceXJan 30, 2026

Hi Susan! Thank you for taking the time to share your experience with us! We are sorry to hear that the Paris fragrance did not smell as expected, especially since it is a scent you know and have worn for many years. While fragrances can occasionally smell different due to formulation changes, or individual skin chemistry, we understand how disappointing that can be 🌸 We truly appreciate you mentioning that the rest of your perfumes arrived quickly and met your expectations. Your understanding and balanced feedback mean a great deal to us at FragranceX.com Thank you again for shopping with us and sharing your honest thoughts!

Response from FragranceXJan 27, 2026

Hi there! We sincerely apologize for the inconvenience and frustration this situation caused. We completely understand how disappointing it is to receive an incorrect item, especially on an international order. For international returns, FragranceX.com does issue a full refund once the item is returned, with no deductions applied. However, we are unfortunately unable to cover international return shipping costs. In situations like this, we are happy to review the case and offer appropriate compensation for the incorrect item that was sent 📦 Our customer service team would truly appreciate the opportunity to assist further, and we kindly ask that you follow up with us via email so we can review your case in detail and work toward a fair resolution.