FragranceXReviews of fragrancex.com

Response from FragranceXOct 13, 2026

Hi Benjamin! Thank you for your feedback. We’re sorry that your order has not arrived by the expected delivery date. We understand how disappointing this is and apologize for the delay. Please contact our customer service team so we can review your shipment and provide further assistance. We appreciate your patience.

Response from FragranceXOct 13, 2026

Hi Jay! Thank you for sharing your feedback. We’re sorry that the shipping process took longer than expected, especially while your package was being transferred between carriers. We understand how frustrating these delays can be, and we appreciate you bringing your concerns to our attention. We apologize for the inconvenience.

Response from FragranceXOct 13, 2026

Hi Karen! Thank you for your feedback. We’re sorry that your refund is taking longer than expected. We understand how frustrating it is to wait for your money to be returned. Please contact our customer service team so we can review the status of your refund and provide further assistance. We apologize for the inconvenience.

Response from FragranceXOct 12, 2026

Hi Zach! We're truly sorry for the frustrating experience you've had with your order and our customer service team. We understand how upsetting it is to wait weeks for a shipment without meaningful updates. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience. Please reach out to our customer service team with your order details so we can review the shipment status and help clarify the available options. We appreciate your feedback and the opportunity to address your concerns.

Response from FragranceXOct 12, 2026

Hi Katiana! We're sorry to hear about your frustration with the return and refund process. We understand how disappointing it is to feel that your concerns have not been handled in a timely manner. We apologize for the inconvenience and understand why this experience has affected your trust in our service. We would appreciate the opportunity to review your return and refund concerns. Please contact our customer service team with your order details so we can look into the matter further. Thank you for bringing this to our attention.

Response from FragranceXOct 12, 2026

Hi Steven! We're sincerely sorry for the delays with your order and for the frustration caused by the lack of clear and accurate updates. We understand how upsetting it is to wait for a package without confirmation that the carrier has received it. We also apologize if the information provided by our team did not match what you were told by USPS. We take your concerns seriously. Please contact our customer service team with your order details so we can review the shipment and your refund request. We appreciate the opportunity to look into this and address your concerns.

Response from FragranceXOct 12, 2026

Hi Susie! We're sorry for the confusion and difficulty you experienced when trying to apply your SAVEWFX coupon code. We understand how frustrating it is to receive a promotional offer and then have trouble using it, especially when you're unable to get assistance by phone. Please accept our apologies for the inconvenience. We encourage you to contact our customer service team so we can review the coupon and help clarify its eligibility and application. Thank you for bringing this to our attention.

Response from FragranceXOct 12, 2026

Hi Ron! We're sorry to hear that you received the wrong product and have not received a response to your emails. We understand how disappointing this experience must be, and we apologize for the inconvenience and lack of communication. Please contact our customer service team with your order details and photos of the item received, including its packaging and shipping label, so we can investigate and assist you further. Thank you for giving us the opportunity to address this issue.