FragranceXReviews of fragrancex.com

I have been a super tolerant and patient person and you are abusive liars who come with lies and lies and then you say that I have treated your employees badly. We are going to start with the email that you just sent me in which you are a tremendous liar. In my last call, which was last Friday, I spoke with Angi, who already had an attitude towards me on the phone, but before speaking with Angi, I had spoken with Tony, who explained to me a version of what your policies are like. company and how they work, in which tony was supposedly talking to you in the chat in which after 10 days you were apologizing because in 10 days you did not have time to see an account that only needed validation from an active corporation to activate my account with you Tony said that in 24 hours you would see my account and send me an email. 3 days passed and I didn't even receive an email from you. On Friday I talked to Angi and she changed the entire full version, and she told me that when you saw the account that you wouldn't know when, then you would send me an email. that she could not communicate with you by phone or email. so where are we? who tells the truth? but when she showed me an attitude on the phone and saw that I had realized that they were lying to me, she quickly sent an email right there in which she copied the same email from last time in which she said that they could not verify my corporate account that it was activated. but i quickly called Texas again to verify my corporation and they told me that there was no reason why fragrance x said they could not verify my company when they were lying. So today you send me an email trying to justify that I have a bad behavior towards your employees, when your employees are the ones that do not have a good behavior lying all the time, and you come to say today that you did more investigations? Why didn't you do your research in 10 days and verify that my corporation was always active? Why on Friday when I spoke with Angi, I know that she herself copied the same email and sent it to me while she was talking to me on the phone because supposedly, she couldn't talk to you in any way, she didn't check if my company was active? You may reserve the right to accept or reject requests. and do not come with the silly story to tell me that your company seeks harmony among your employees and that you rejected my request because I simply did not have a good behavior on the phone, when you are unresponsible and 10 days later you come with your face as fresh as a lettuce to say that they forgive you for how inept you are to verify an account that I verify in 5 minutes and not in 10 days. and never in my life have I heard that in a company as big as fragrance x come to say that there are no supervisors in that company in which the supervisors understand the poor service that you give and the abuse that you have with people that we really were interested in doing business with fragrance x . Let alone what you do not have the right to lie and look for cheap excuses when you know full well that you did the job wrong, and the customer service is bad, bad, bad. Because if your company had treated me well and without lies, I would not have to behave badly on the phone when I saw the 10-day abuse that does not give you time to verify an active account and that you come and tell your employees all the time that you feel it a lot. but you don't care about anything, and 3 more days go by and you don't even have the kindness to solve the client's problem.

I’m not one to write reviews ever, let alone negative ones, but my experience wasn’t the greatest. To begin, I had placed an order for two Mancera perfumes: Instant Crush and Roses Vanille. After completing my order, there was a pop-up on the screen to add another Mancera perfume to the order, thus charging my card AGAIN. There was no way to exit out of the page, so I clicked on it thinking I’d be taken to another page first before they added the perfume to my already existing order and charging my card. Instead, it merely charged my card again. Fast forward, I obviously didn’t want the extra Instant Crush perfume and the Roses Vanille was too sweet for me, so after receiving my package, I wanted to return the two perfumes. I was not given a return label, so I had to call in to get one. I explained the whole situation to the rep I talked to, and they were very helpful. But somehow they only noted that I was returning the extra Instant Crush (but I only found that out today, a few months later.) When I was sending off the items to be returned, I put both the Instant Crush and the Roses Vanille in the same box and taped it shut, with the return label. But after several weeks, I noticed that I had only received a refund for $150.83cad. Which was neither the total of the Instant Crush, nor the Roses Vanille (so pretty much, I wasn’t refunded what I should have been. Even with deducting shipping, the totals should have been different.) Today I called to see what had had happened, and they reported that only one perfume showed up at their warehouse, which was the extra Instant Crush. The representative said there was no Roses Vanille that had been accounted for and there was nothing they could do to help. So pretty much, $140cad down the drain. I’ve only had positive experiences with FragranceX up until this point, but I’m really disappointed. I don’t have $140 to waste like that, and would have at least liked some kind of compensation, seeing as I had done everything necessary on my end.

Really poor customer service. My order was declined because on my PayPal there was my previous address. Fine. This was swiftly changed by me, but they have cancelled my order and reversed the transaction. Fine. Tried to re-order the same exact product and it was more expensive. I contacted the “customer service” and started a conversation in which I was explained more than once that is a normal thing that prices fluctuate. I asked at least 2times to escalate my query to a higher level for resolution and this was ignored. They prefer to lose a customer instead of matching the price to the original advertised. Plus negative feedback of social medias. and that says it all. I would not recommend this headache for an order, I cannot imagine what would I have to go though if the product that I could order wouldn’t arrive.

It all started when I paid 13k+ instead of 12k because of the currency difference. Their courier lost the parcel, they offered to wait when the perfume will be back in the store or send me part of the order (this is after a month of searching for my order) Then they said they could not send only part of the order and decided without my approval to refund my money and they are sorry that I just have to lose money! If you order from another country, be prepared to lose the amount of currency difference without getting perfume. I ended up with a headache and lost money.

Underwhelming scent Can barely smell; must be old. I threw it away.

I did not receive the perfume and I get the email that says it was entered but where and to whom

Did not smell the same

Compré First de Van Cleef, en la foto ofrecían un tamaño normal de cristal, y me han enviado una imitación del perfume, que no huele igual que el original, y en un perfumador de bolso de plástico. Reclamo una devolución y me dicen que es lo que pedí. Una completa estafa, no recomiendo a nadie que compre, NI VOLVERE A COMPRA NADA MAS.