it is not a long last fragrance, I am not sure it is authentic.
Response from FragranceXJul 3, 2023
Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product. We want to assure you that we only stock 100% authentic and original brand name products. In order to resolve this issue, we encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance or download a Return Label directly from your account. Have a great day!
SP
Sinovuyo P.
I just purchased 4 perfumes and I…
I just purchased 4 perfumes and I received an email stating tha my payment is successful then the next minute , they say my order has been declined because of incorrect bank information but the money is gone. Please return my money if you not gonna proceed with the order
Response from FragranceXJul 3, 2023
Hello! Thank you for taking the time to review us. We sincerely apologize for the inconvenience caused. What you received initially was a confirmation of order placement. Upon running your card, we were unfortunately unable to collect payment since your bank declined the charge. What you see in your account is a Pending Authorization and not a charge and it should fall off within the next days. Note as well that your order is currently Cancelled. Thank you for your understanding, and have a great day!
HB
Hapless B.
Terrible service!
Edit: It's been several months and i still didn't have a full refund nor a solution to the matter.
Terrible service! They neither delivered my order nor refunded my money and now they're saying I'll be charged 5.99 USD. Total scam. They expect you to sit and move nowhere waiting 24/7 in case their courier might come. They do not respond to queries or try to resolve the issue either. Just avoid at all cost and look for better alternative especially if you're ordering out of US.
Response from FragranceXJul 3, 2023
Hello! Thank you for taking the time to review us. We sincerely apologize for the inconvenience caused by not receiving your package. We are currently in contact with the carrier to confirm the reason for the return and the attempted delivery details, if any. Note that we have been replying to all the emails that you sent to us, we are keeping you updated of everything. Thank you for your understanding, and have a great day!
MC
mbedhotmail.com
Livraison à Québec avec intelcom
Jamais eu de problème au paravent quand les commande étais livré avec UPS maintenant 1 commande fais dernièrement et livré par intelcom. Suivi dit que le colis est à Québec mais oupss intelcom le perd . Fragrance x me renvois la commande encore rendu à Québec oupss intelcom le perd encore .très bizarre. Alors si vous voyez que sa sera livré par intelcom cancellé . Et fragrance x vous devriez changé de livreur à Québec merci.
Response from FragranceXJun 22, 2023
Bonjour! Merci d'avoir pris le temps d'évaluer nos services. Nous apprécions vos commentaires et nous nous excusons pour tout mécontentement que vous avez rencontré. Notez que nous ne livrons jamais nos commandes canadiennes avec UPS. Je constate que cette commande est actuellement en transit et que le transporteur a déjà été contacté afin que nous puissions obtenir un statut plus précis. Mon collègue du support vous contactera dès que l'opérateur fournira de nouvelles mises à jour. Si le colis finit par être perdu, vous serez remboursé. Merci et passez une bonne journée!
SA
Sophia aya A.
Fake perfumes and products
Fake perfumes and products. I do not advise anybody to buy from them. They say they are based in the UK but I believe that it’s a scam company and definitely not regulated by a UK authority. Beware!
Response from FragranceXJun 19, 2023
Hello! Thank you for your review. Note that you may have the wrong company, as we are 100% NOT based in the UK. Our only warehouse is located in the US, in New York city, as stated in our website. I take this opportunity to advise you that at FragranceX, we only stock 100% authentic and original brand name products. If you have additional questions or need assistance, please contact our Support Team at [email protected]. Have a good day!
PE
Peter
Part 2-This is the worse online sales…
Part 2-This is the worse online sales company
More updates to potential customers, on 8 June 2023, I received an email mentioning a refund would be done to the original payment method; there were no specifications on charge.
On 9 June 2023 (a day later), FragranceX changed their mind and mentioned they would charge me a return shipment cost; and kept saying the customer was responsible for the cost.
On 9 June 2023, I asked FrangranceX if there was any basis for the rule for that charge. They had yet to answer my question (remark: no return shipment-related rules). They only expressed that they "did their best" and continued denying their responsibility for messing up the address.
Besides, my deal was entitled to FREE DELIVERY.
It is up to you if you want to risk time and money with this kind of unprofessional company.
Response from FragranceXJun 13, 2023
Hello! Thank you for taking the time to share your feedback. We understand that you are disappointed with your recent experience, and we would like to address your concerns.
After thoroughly investigating your order, we confirmed that the incorrect country selection was made during the checkout process. Note that it is the responsibility of the customer to carefully review and confirm the accuracy of their address details before finalizing the order, as they are most familiar with their own location.
Regrettably, due to the incorrect address provided, the package was returned to us by the carrier. As per our policy, we promptly processed a refund for the order, minus the shipping fees incurred in the shipping process.
While we understand that this situation may be disappointing, we believe in maintaining transparency and accountability. We kindly remind all our valued customers to double-check their address details during the ordering process to avoid such complications.
We apologize for any inconvenience caused by this situation. If you need further assistance from our end, please email us at [email protected].
MM
M M.
I never received my package from USPS…
I never received my package from USPS carrier. said they left with front desk, mailroom. i don’t have neither, just mailboxes which probably was put in the wrong one since there 6 floors with 10 apartment on each. contact them 4 times said they gona refund me. a week later still no refund. the same day i also lost another package from USPS and the company already refund me. not sure what kinda games FragranceX is running. thank god i didn’t order $300 worst of perfume like i was planning to do but decided to try them out first, i never ordered from them before, TERRIBLE KEEP YOU UPDATED If anything changes
Response from FragranceXJun 5, 2023
Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that you did not receive your package despite of USPS's confirmation. I do see that a refund request was placed for you last Friday, after you called us. You should receive an email update soon to confirm the refund amount and time frame. Have a great day!
HS
Hakan S.
Ik heb mijn pakje al retouren 1 maand…
Ik heb mijn pakje al retouren 1 maand geleden en ze beweren dat ze niet ontvangen hebben.nochtans ik heb bewijs dat er retoureert was.kort en bondig ze zijn oplichters.koop nooit iets van die webshop anders jullie gaan geld kwijt raken.zeker geen pakjes retouneren zelf dat jullie bewijs hebben.dat brengt niets op.
Response from FragranceXJun 5, 2023
Hallo! Bedankt dat u de tijd heeft genomen om onze diensten te beoordelen. We waarderen uw feedback en bieden onze excuses aan voor eventuele ontevredenheid die u heeft ervaren. Ik heb gecontroleerd en bevestigd dat de retourzending niet is ontvangen in ons enige magazijn, dat zich in de VS bevindt. Desalniettemin heb ik verzocht om een grondig onderzoek naar deze aangifte. Meer informatie zal worden verstrekt via e-mail. Wees gerust, we zullen het tot op de bodem uitzoeken.
