FragranceXReviews of fragrancex.com

Response from FragranceXJul 26, 2023

Hello! Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered. I see that the duplicate order placed from your side was successfully cancelled and refunded *in full*. Note that we charge and refund in USD as we are a US company. The reason why you may not see the full expected amount is due to daily conversion rates from USD to GBP. Hope this information helps. Have a good day!

Response from FragranceXJul 24, 2023

Hello! Thank you so much for dedicating your time to reviewing our products. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered. If you do not wish to keep the item received, we encourage you to take advantage of our 30-day return policy, using any carrier of your choice. Please contact our Support team at [email protected] for further assistance. Have a great day!

Response from FragranceXJul 19, 2023

Hello, Thank you for taking the time to share your feedback regarding your recent experience with our customer service. We appreciate your honesty, and we apologize for any shortcomings you encountered. We will thoroughly review your concerns and take necessary steps to ensure a better experience for our customers in the future. Thank you once again for bringing this to our attention and we hope to have the opportunity to serve you better in the future.

Response from FragranceXJul 18, 2023

Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that you received a damaged product. We are looking into this internally and further updates will be provided via email. Have a great day!

Response from FragranceXJul 18, 2023

Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product. We want to assure you that we only stock 100% authentic and original brand name products. In order to resolve this issue, we encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance. Have a great day!

Response from FragranceXJul 10, 2023

Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product. We want to assure you that we only stock 100% authentic and original brand name products. In order to resolve this issue, we encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance. Have a great day!

Response from FragranceXJul 10, 2023

Hello! Thank you so much for dedicating your time to reviewing our services and products. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered. After carefully examining the item in question, we would like to inform you that the packaging year is not specified in the website. Therefore, it's important to note that we cannot guarantee the packaging of the fragrance. The images displayed on our website are intended solely for representation purposes. Hope this information helps. Have a great day!

Response from FragranceXJul 6, 2023

Hello! Thank you for taking the time to review us. We sincerely apologize for the inconvenience caused by not receiving your package. Upon verification of your order, I am able to see that the carrier confirmed that the driver was unable to deliver to your locker (as requested) as you did not provide a locker code - without this code, the driver was unable to leave the package inside the locker and therefore left it at your door instead. We will provide more information soon via email. Hope this helps, have a great day!