FragranceXReviews of fragrancex.com

Response from FragranceXAug 14, 2023

Hello! Thank you for taking the time to review our products. We greatly appreciate your feedback and would like to apologize for any dissatisfaction you may have experienced. We would like to assure you that all the items we sell are authentic and original. If you do not wish to keep the item you received, we kindly suggest that you make use of our 30-day return policy. You are welcome to choose any carrier for the return shipment. Once we receive the returned item, we will initiate a refund to the original method of payment. For further assistance, please feel free to contact our Support team at [email protected]. Thank you and have a wonderful day!

Response from FragranceXAug 11, 2023

Bonjour! Nous apprécions le temps que vous avez pris pour partager votre avis avec nous. Vos commentaires sont très appréciés et nous tenons à vous présenter nos excuses pour tout inconvénient que vous pourriez avoir rencontré. Nous avons le regret de vous informer que les informations de suivi de votre commande n'ont pas encore été mises à jour. Afin de résoudre ce problème, nous avons contacté le transporteur et demandé une mise à jour sur l'état de votre commande. Soyez assuré que dès que nous recevrons une réponse du transporteur, nous vous en informerons rapidement par e-mail. Nous apprécions sincèrement votre patience à cet égard.

Response from FragranceXAug 10, 2023

Hello! Thank you for taking the time to review our products. We greatly appreciate your feedback and would like to apologize for any dissatisfaction you may have experienced. We would like to assure you that all the items we sell are authentic and original. If you do not wish to keep the item you received, we kindly suggest that you make use of our 30-day return policy. You are welcome to choose any carrier for the return shipment. Once we receive the returned item, we will initiate a refund to the original method of payment. For further assistance, please feel free to contact our Support team at [email protected]. Thank you and have a wonderful day!

Response from FragranceXAug 7, 2023

Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product. We want to assure you that we only stock 100% authentic and original brand name products. In order to resolve this issue, we encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance. Have a great day!

Response from FragranceXAug 4, 2023

Hello Stephanie, Thank you for taking the time to provide us with your review. We value your feedback and would like to apologize for any inconvenience caused. We would like to inform you that the order has been delivered to the address that was provided during the checkout process. However, we have taken the initiative to contact the carrier and have requested a mail search for your order. We'll be sure to keep you updated every step of the way. You can expect an email from us with the confirmation of the mail search. We appreciate your patience and understanding while we investigate this matter further.

Response from FragranceXJul 31, 2023

Hallo, Vielen Dank für Ihre Bewertung. Wir freuen uns über Ihr Feedback und bedauern, dass Sie mit dem Produkt unzufrieden sind. Wir möchten Ihnen versichern, dass wir nur 100 % authentische und originale Markenprodukte führen. Um dieses Problem zu lösen, empfehlen wir Ihnen, unser 30-tägiges Rückgaberecht zu nutzen. Für weitere Unterstützung wenden Sie sich bitte an unser Support-Team unter [email protected]. Vielen Dank für Ihr Verständnis und einen schönen Tag!

Response from FragranceXJul 26, 2023

Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product. We want to assure you that we only stock 100% authentic and original brand name products. In order to resolve this issue, we encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance or download a Return Label directly from your account. Have a great day!

Response from FragranceXJul 26, 2023

Hello David! Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered it seems that your order was on hold for billing verification. Note that the code requested was provided to us by your financial institution, we are simply requesting it from you to verify the order. That is a code that we can indeed request and banks are able to provide it to the verified cardholder only. Hope this clarified the request. Have a great day!