FragranceXReviews of fragrancex.com

still have not received my product after ordering on the 25th of August. Shows my package is in some location 20 minutes away and hasn't moved since the 31st of August. have contacted customer service multiple times with either no response or automated responses. Shipping was from NJ to Ohio and in no way should have taken this long, especially when it says it was 20 minutes away from me over a week ago. Will never do business with this company ever again.

It’s a fake product, and the don’t return de money, they sell expensive products, but send cheap products, misleading advertising

Habe mir einen Joe Malone Duft ( rose & white musk) bestellt. Leider riecht es absolut nicht wie das Parfum dass ich erwartet hatte. Und so nehme ich an, das das erhaltene KEIN Original ist (wie ich eigentlich erwartete zu dem hohen Preis) Am Schluss musste ich auch noch 31.-Zoll zahlen musste. Deshalb empfehle ich den Shop NICHT weiter!!!!!!!!!!!! Positiv ist, dass die Bestellung innerhalb einer Woche geliefert wurde. Bin sehr enttäuscht😢

I was sent the wrong perfume. Simply their mistake. I ordered Carolina Herrera 212 Splash Pink, for women. I received Carolina Herrera 212 Splash ( Blue). Very, very different, with an awful smell. Their condescending excuses included the colour isn't important, I didn't order pink, the colour doesn't matter and saying that they couldn't guarantee the colour, as they don't know what is in the packaging. Believe me, the colour matters. I wasn't having a Barbie moment. I have worn this perfume for years. After email ping pong, which I didn't have time for, with generic, robotic answers, and 'have a nice day' at the end, they eventually, as a gesture of good will, said they would pay for the return, if I sent the product back. Still never admitted they had sent the wrong product. They would not give me a total refund. They wouldn't refund any taxes, or if they considered the perfume had been used. After reading other negative reviews, it is pointless. People not getting a refund or a greatly reduced one and the company gets to have the original product back, to resell. I don't trust them at all and I don't have time for this. No one does. I will never recommend this company and will never order from them again. This was my first and only order with Fragrance X. What a waste of money. I would give them zero stars if I could. Update: I replied to the ping pong emails, stating I don't have time for this game you play. You seem to have all the time in the world to go backwards and forwards with genetic responses, but I don't. You are in the wrong. You sent the wrong item. The colour does matter. Why should I put myself out, correcting your mistake. I'll still be out of pocket whatever. Review still stands. Avoid this company.

None of the fragrances smelt like they were suppose to.

First I am the one who made a mistake with my address. I made a typo and press order button before I realize the typo there. It shipped the next day. I called a d representative told me was nothing they could do. I went to post office and they said there was nothing they could do but try calling USPS 800 number and see if can be intercepted and then can redirect the package. Nope, I didn’t qualify for interception since status was return to sender. I called FragranceX again to speak to representative to ask if they can ship out another one with the address correction. They said No. They have to receive the package back first before sending another. I still haven’t gotten my item. They should ship out another because they have a tracking number and could see the item was already on its way back. Update 9/1/23 package no where to be found, customer service says I still have to wait for investigation to get a refund. What? Its been a month you had long enough to investigate.

My husband order me Michael Kors Glam Jasmine perfume as a Christmas gift. When it arrived it looked authentic but on opening it smelt different from usual ( I have been using this perfume for years!) and was a different colour. I contacted the company and they were very helpful and said that they would send me a return label which they did and I would get the refund once they received the parcel. I had a confirmation to say the parcel had been signed for a few days later so made contact with the company to ask about the refund. I was told on numerous occasions that the package was only in England and that it had to be in America. Months went by and I checked frequently. Each time I was told the same. After 6 months I went through my credit card to claim the money back. I still haven't not had any correspondence from FragranceX but I have now received the refund from my credit card. My advice is think very carefully about using this company and I certainly wont be and would never recommend. I have spent hours of time messaging and the only response I ever got was "Per our last e-mail, we will process the refund once we receive it back to our USA warehouse. We thank you for your patience. Please let me know if you need further assistance." How long does a parcel take to get to the states? A 100% satisfaction guarantee is useless if this is a common occurrence!

Aliage spray absolutely nothing like original and smells not just fake but awful smell. Best thing was packaging which certainly was authentic but having let several friends smell it ,all said awful not even acceptable as an air freshener.. I should have known when the perfume had been reissued in Uk but hadn’t been available some months ago in UK from Estée Lauder outlets that it was possible it could be out of date/sub standard or even fake..A terrible waste of money and so disappointing