Rick B.
Bait & switch business practices
Bait & switch business practices. I feel bamboozled … for a second time. I have purchased Dolce & Gabbana Light Blue from FragranceX in the past but after my most recent order, it will be my last. So, not too long ago, Dolce & Gabbana changed Light Blue slightly - it’s subtle but it now has a more faint scent and frankly, it’s not as good. With this “lighter” version came new packaging as well. Again, it’s subtle but noticeable. The frosted, opaque glass bottle that used to have a slight rounded curve to the sides of the top of the bottle are now more squared off and in place of the metallic silver cap is a Tiffany blue plastic cap. The logo and font remain the same and the velvet-like box it comes in has leaned away from the gray to a more light blue shade - again, subtle but noticeable. On my last order, when the new bottle arrived in the unfamiliar packaging, I assumed that I had made a mistake so when I received the email from FragranceX last week displaying the original bottle with the claim “almost sold out!” I knew I had to order as I’ve been missing the original version. I clicked through the website noticing that the pictures next to the product displayed some with the original look and others with the new look. I was certain to select an option showing the original bottle. Imagine my surprise when yet again, the new version arrived. Very displeased and feel like it’s an unfair business practice to include pictures of what your selling that are not the actual product. Had I wanted to buy this new, inferior version, I would have selected that version but your site clearly displays both. If you do not in fact have the original in stock, remove the picture as it’s false advertising. I would have spent money elsewhere! I have attempted to post my honest review to your site multiple times - even jumping through the hoops to verify my purchase by uploading the receipt and pictures of what I received vs what I ordered. I find it interesting that my less-than stellar review of fragrance x never seems to appear on the site … even after several business days … no worries, I’ll share my review across Google and other platforms!
Response from FragranceXApr 7, 2026
Hi Rick! We’re truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. Thank you for bringing this to our attention and for your past purchases with FragranceX.com. We understand your concerns regarding the differences in the Dolce & Gabbana Light Blue fragrance and packaging, and we sincerely apologize for any confusion or disappointment caused. 📦 Please note that manufacturers may update both the formulation and packaging of their products at their discretion, and while we do our best to keep images on our website as current as possible, only the fragrance itself is guaranteed, not the packaging or bottle design. After reviewing your account, we also noticed that we did not receive a prior contact regarding dissatisfaction with this order, and we would have truly appreciated the opportunity to assist you sooner. If you would like to proceed with a return, you are absolutely welcome to do so under our 30 day return policy. Please feel free to contact us directly, and we will gladly guide you through the return process. We appreciate your feedback and hope to have the opportunity to assist you further.