FragranceXReviews of fragrancex.com

Response from FragranceXDec 14, 2023

Bonjour! Merci beaucoup d'avoir consacré votre temps à évaluer nos services. Nous apprécions sincèrement vos commentaires et souhaitons vous exprimer nos excuses pour toute insatisfaction que vous pourriez avoir rencontrée. J'ai examiné vos commandes et je suis désolé de vous informer que nous n'avons pas pu vérifier les détails de facturation auprès de votre banque. Les commandes ont donc été annulées. Si vous avez des questions supplémentaires, n'hésitez pas à nous contacter.

Response from FragranceXDec 9, 2023

Hello Ramon, Thank you for reaching out to FragranceX.com! Regrettably, I couldn't locate an order corresponding to the details you provided. Could you please send us an email at [email protected]? Attach a screenshot of the transaction visible in your account and provide any additional details that might help us track down your order. If you didn't receive an email confirmation, it's probable that the order wasn't successfully placed. Looking forward to hearing from you.

Response from FragranceXDec 8, 2023

Hello, Thank you for your review. We value your feedback and are sorry to hear about your product dissatisfaction. Please note that we exclusively carry 100% authentic and original brand name products. I see that you already initiated a return for the item. As soon as we receive it back, we will promptly refund your original payment method. Rest assured that we will verify the quality of this product as soon as it is returned. Have a great day!

Response from FragranceXDec 5, 2023

Dear James, We're truly sorry for what happened with your recent order, and we understand the disappointment. The discontinued fragrance not being in stock was not our intention, and we sincerely apologize this this. We're actively enhancing our inventory management to prevent such instances. Regarding the refund, we process them in USD, and any discrepancy is due to currency exchange fluctuations. Unfortunately we are unable to refund over the USD amount that we received for the order. Thank you for your understanding. Have a great day.

Response from FragranceXNov 29, 2023

Dear Jean, Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion surrounding the postcode discrepancy in your recent order. Upon careful review, we noted that no postcode was provided in the original order. Our system automatically verified and added a valid zip code for the shipping process, which in this case, was not the correct one. We apologize for this. To ensure delivery, we can request DPD to leave the parcel for convenient pickup at a DPD shop of your choice. If you could kindly provide us with the details of your preferred DPD shop by responding to the email from Customer Service, we will coordinate with the courier for a hassle-free pickup. We appreciate your understanding and cooperation in resolving this matter. If you have any further questions or concerns, please let us know.

Response from FragranceXNov 26, 2023

Dear Douglas, We appreciate your feedback and regret any inconvenience you experienced with your recent order. We'd like to provide some additional context regarding the delivery situation. Our records indicate that the carrier attempted delivery to your residence and, unfortunately, was unable to complete it. Subsequent attempts were made to deliver the package to a nearby pick-up location, but, regrettably, it was closed, leading to the return of the package. While we understand the frustration this situation caused, please note that, as stated in our policies, shipping charges (including tax) for undeliverable packages are non-refundable. It's worth noting that the tax amount is remitted to customs in your country to facilitate the release of the package, making it non-retrievable or refundable from our end. As of October 11, our records show that a refund, excluding the shipping costs, has been processed. If you have other concerns or if you require further assistance, please don't hesitate to reach out to our customer service team. Once again, we apologize for any inconvenience you've experienced and appreciate your understanding.

Response from FragranceXNov 26, 2023

Hello, We sincerely apologize for the inconvenience and frustration you experienced with our service. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We understand how disappointing it is to not receive timely updates on your order and to learn that the items were not in stock. This falls short of the level of service we strive to provide, and we deeply regret any inconvenience caused. Regarding the currency conversion fees, we acknowledge the impact on your finances, and we sincerely apologize for any additional cost you incurred. While we cannot change the past, we are committed to learning from this experience and taking steps to prevent such issues from recurring in the future. Your feedback will be shared with our team to improve our processes. Once again, we apologize for any inconvenience caused, and we thank you for bringing this to our attention.

Response from FragranceXNov 23, 2023

Hello Ambrose, We appreciate you taking the time to review our services. Your feedback is highly valuable to us, and we regret any dissatisfaction you may have encountered. I see that the order was cancelled due to a mismatch on the PayPal saved address and the shipping address on the order. When the order was cancelled, we sent the cancellation information and reason to PayPal. I believe you should have received a PayPal confirmation of the refund, if you did not, I advise you to reach out to PayPal to verify this transaction. If you wish to place a new order, simply make sure that the PayPal address and shipping address are a match, and there should be no issues! Hope this information helped. Have a great day!