FragranceXReviews of fragrancex.com

Response from FragranceXJan 9, 2024

Hello, thank you for reaching out to us. I sincerely apologize for any inconvenience you may have experienced. To ensure a swift and efficient resolution, we kindly request you to contact our dedicated support team at [email protected]. Our team is ready to assist you with any concerns or questions you may have. Thank you for your understanding.

Response from FragranceXJan 2, 2024

Hello, Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused by not receiving your package. I am able to see that a colleague reached out to you, via email, with the next steps. Once we receive new updates from you, we will be able to further investigate the delivery of the package in question. Thank you for your understanding, and have a great day.

Response from FragranceXDec 27, 2023

Dear Marie, Thank you for reaching out to us. We sincerely apologize for any confusion and inconvenience caused by the cancellation of your order. Upon reviewing your order, we found that the shipping address provided did not match the address associated with your PayPal account, and therefore the order had to be cancelled due to PayPal rules. The cancellation reason was communicated to PayPal when the refund was processed. Please rest assured that any pending charge that you see on your bank account is likely due to the initial authorization hold during the order process. This amount will be released, and you will not be charged. To address your concerns about the genuineness of our site, we want to assure you that we are a reputable and legitimate business. We value our customers and strive to provide excellent service. Your experience does not reflect our usual standards, and we are committed to making it right. If you have any further questions or if there's anything else we can assist you with, please feel free to contact our customer support team. Once again, we apologize for any inconvenience caused and appreciate your patience.

Response from FragranceXDec 26, 2023

Dear Bader, We sincerely apologize for the inconvenience you've experienced with your recent purchase from FragranceX. We understand your frustration and regret any disappointment caused. We take the quality of our products and the satisfaction of our customers very seriously. We're sorry to hear about the condition in which your perfume arrived, and we appreciate you bringing this to our attention. To clarify the return process, we kindly request that returns be sent to the US address provided by our customer service team. The return address on the package is designated for undeliverable orders only. Once again, we apologize for any frustration this situation has caused, and we appreciate your understanding.

Response from FragranceXDec 26, 2023

Dear Tayo, We sincerely apologize for any dissatisfaction you've experienced with your recent purchase from FragranceX. We understand the importance of the authenticity of the fragrances we sell, and we assure you that we source our products directly from authorized distributors and reputable suppliers. However, we acknowledge your feedback. If you believe that the items you received do not meet your expectations or are not as described, we encourage you to initiate the return process. Our goal is to ensure your satisfaction, and we have a return policy in place to address such concerns. Please contact our customer support team at [email protected] to start the return process. We will do our best to resolve this issue promptly and provide you with a satisfactory solution. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding.

Response from FragranceXDec 23, 2023

Hello, Thank you for your review. We value your feedback and are sorry to hear about your product dissatisfaction. We exclusively carry 100% authentic and original brand name products. If you decide not to keep the item, we encourage you to take advantage of our 30-day return policy and a refund will be issued to your original payment method. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXDec 26, 2023

Estimado, Espero que este mensaje le encuentre bien. Hemos recibido su comentario en Trustpilot y agradecemos su feedback. Lamentamos cualquier inconveniente que haya experimentado con su pedido. Hemos intentado comunicarnos con usted para obtener más información y resolver este problema de inmediato. Sin embargo, no hemos recibido respuesta de su parte. Según la descripción que nos ha proporcionado, parece que podría tratarse de una autorización de pago pendiente. Este tipo de situación puede ocurrir ocasionalmente debido a la política de algunos bancos o instituciones financieras. Para resolver este problema de manera efectiva y brindarle una asistencia más personalizada, le recomendamos que se comunique con nuestro equipo de soporte a través de [email protected]. Estamos aquí para ayudarle y asegurarnos de que su experiencia de compra sea satisfactoria. Agradecemos su comprensión y paciencia en este asunto.

Response from FragranceXDec 17, 2023

Hello, Thank you for your review. We value your feedback and are sorry to hear about your product dissatisfaction. We would like to clarify that we exclusively carry 100% authentic and original brand name products. If you decide not to keep the item, we encourage you to take advantage of our 30-day return policy. Once we receive the returned item, we will process the refund to your original payment method. In case you have additional questions, please do not hesitate to contact us.