FragranceXReviews of fragrancex.com

Response from FragranceXJan 29, 2024

Hello, We appreciate you taking the time to review our services. Your feedback is highly valuable to us, and we regret any dissatisfaction you may have encountered. We will review this internally and coordinate with DHL. Further information will be provided via email directly. Thank you for reaching out, and we are committed to making things right for you. Have a wonderful day!

Response from FragranceXJan 26, 2024

Hello, We appreciate you taking the time to review our services. Your feedback is highly valuable to us, and we regret any dissatisfaction you may have encountered. Unfortunately, I am unable to find your order with the details provided. We kindly ask that you reach out to our Support team via email at [email protected]. We are looking forward to assist you and address your concerns promptly. Thank you for reaching out, and we are committed to making things right for you. Have a wonderful day!

Response from FragranceXJan 25, 2024

Hello, Paul Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret the experience that you had. I see that a refund was processed on Jan 23rd to your card. Please allow between 1-5 business days (weekends and holidays not included) for the funds to be reflected in your account. If you have any further concerns or questions, please feel free to reach out to our Customer Support team, who will be more than happy to assist you.

Response from FragranceXJan 18, 2024

Dear Daniel, We sincerely apologize for the delay in the delivery of your recent order with us. We understand the importance of timely deliveries and regret any inconvenience this delay may have caused. Our team is currently looking into the matter to identify the root cause of the delay and ensure that it does not happen again in the future. Additionally, we will be closely monitoring your order and will follow up with further updates via email. Our customer support team will be happy to assist you with any questions or concerns you may have during this process. We appreciate your understanding and patience in this matter.

Response from FragranceXJan 19, 2024

Hello, We appreciate you taking the time to review our services. Your feedback is highly valuable to us, and we regret any dissatisfaction you may have encountered. Rest assured that the situation will be reviewed internally and we will be following up directly via email in case we have new findings. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXJan 15, 2024

Dear L A, We appreciate you taking the time to share your concerns, and we apologize for any inconvenience you've experienced. After thoroughly investigating the matter, we found that our records indicate the package was successfully delivered to the address provided at check out. We understand the frustration of not receiving an expected package, and we genuinely sympathize with your situation. If there's any possibility that the package was misplaced, we recommend checking around your property or check within the household as someone may have taken it on your behalf. Kindly note that further information will be provided directly via email. We appreciate your understanding.

Response from FragranceXJan 12, 2024

Hello Linda, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product. We exclusively carry 100% authentic and original brand name products. If you find that the item doesn't meet your expectations and you'd like to explore alternatives, we encourage you to take advantage of our 30-day return policy. Returns within the USA are free of charge, however for international orders we lack Return Labels for some countries and therefore the return should be indeed covered from your end. Furthermore, note that our return address is in NY. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXJan 9, 2024

Hello, thank you for reaching out to us. I sincerely apologize for any inconvenience you may have experienced. To ensure a swift and efficient resolution, we kindly request you to contact our dedicated support team at [email protected]. Our team is ready to assist you with any concerns or questions you may have. Thank you for your understanding.