FragranceXReviews of fragrancex.com

Response from FragranceXFeb 21, 2024

Hello, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with our service. It seems there is a name/address mismatch on your orders, which led them to be cancelled. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXFeb 19, 2024

Bonjour, Nous vous remercions d'avoir pris le temps d'examiner nos services. Vos commentaires nous sont très précieux et nous regrettons toute insatisfaction que vous pourriez avoir rencontrée. Pour consulter l'état du colis, veuillez contacter notre équipe d'assistance à [email protected]. Bonne journée!

Response from FragranceXFeb 19, 2024

Hello, Thank you for taking the time to share your thoughts. We sincerely apologize for the inconvenience caused by not receiving your package. I see that a claim was filled with the carrier and we are just waiting for the results. As soon as the results come in, we will follow up via email. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXFeb 21, 2024

Hello Niki, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product. Kindly note that I was unable to find any order under your name or email address. Please reach out to [email protected] for further assistance. Have a great day.

Response from FragranceXFeb 19, 2024

Bonjour, Merci d'avoir pris le temps de partager vos réflexions. Nous apprécions sincèrement vos commentaires et regrettons toute insatisfaction concernant votre produit. D'après la commande, je constate que nous vous avons expédié le bon article. Puisque vous avez choisi de retourner l'article, le retour entraîne malheureusement des frais qui peuvent être constatés dans les étapes de l'étiquette de retour lorsque l'étiquette de retour est téléchargée. Si vous avez des questions supplémentaires, n'hésitez pas à nous contacter.

Response from FragranceXFeb 15, 2024

Hello, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product. If you find that the item doesn't meet your expectations and you'd like to explore alternatives, we encourage you to take advantage of our 30-day return policy. Our Support team at [email protected] is readily available to assist you through the process, or you can conveniently download a Return Label directly from your account. We hope this information proves helpful. Wishing you a wonderful day!

Response from FragranceXFeb 15, 2024

Hello Monika, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product and our customer support team. I personally checked the interaction you had with the agent and I observed that there were some challenges, including the use of inappropriate language. While we understand that situations can be frustrating, we believe in maintaining respectful communication at all times. Despite the difficulties encountered, we recognize that the issue at hand resulted from damage during transit. Consequently, I have processed a refund to your Klarna account. We strive to provide exceptional service to all our customers, and we regret if your experience fell short of your expectations. If there's anything else we can do to assist you further, please don't hesitate to let us know.

Response from FragranceXFeb 15, 2024

Hello, We see that this is a duplicate review on the same order. Note that we provided a response already on the review from Monika. Thank you.