FragranceXReviews of fragrancex.com

Very disappointed. I ordered the 3.4 floz and was sent the 3.3 do oz which is several dollars less. I was only offered to return the product which would have cost me more time and money out of my busy schedule. I do not recommend.

Ordered men’s cologne from fragrancex. When it arrived the bottle neck was broken off and the liquid contents were empty. Filed a claim with them. They requested photos which I provided 2 times. Now they say they will not honor a refund because there is no liquid visible. Well the bottle is broken and contents leaked out in shipping. There was no packing around the bottle to prevent movement or damage. Scam company, do not order from them!

I never recieved my order from them!! I complained about it and they wont do anything! They were asking for the packaging receipt and take a photo of it! How can i do it if i never recieved it!! They wont even refund me for it!!

I purchased a bottle of their cologne, but it arrived cracked and a substantial amount of the cologne had leaked. When I contacted their customer support they asked for multiple pictures over weeks, which I did. Only at the end did they tell me they did not intend to grant me a refund or allow me to return the product. Save your money and spend the 15% more to get a bottle that will be undamaged and 100% more full.

my order status hasnt been changed in 8 days

I ordered Chole New and Sun Moon Stars. The post office said my items were delivered to my mail receptacle but I never received. I called Fragrance X, spoke to a very uncaring James, ticket #621948, who cared less. All he could say was that items had been delivered. Items may have been delivered but NOT TO ME. He told me that no manager or supervisor was available and I needed to contact the post office...$156.00 I will NEVER get back. I am disabled, a senior citizen on a fixed income and I am frustrated, angry, and feel taken advantage of!!! I want my items or my money back. If the mailman put the package in the wrong mail receptacle I should not be penalized. March 7, 2024 This evening, while scrolling through my phone, I noticed a response from Fragrance X regarding my problem of not receiving my purchased items. If you read their response they saying that perhaps someone in my household possibly received my package and maybe it has been misplaced since the USPS advised that my items had been delivered to the address I provided at checkout. What a BUNCH of BULL!! Again, if the perfume (s) i purchased had been received i would not have contacted them!! After my initial phone call to them and not receiving any satisfaction I immediately contacted the post office and filed a complaint as because I had NOT received my items...even if their records showed that the items had been delivered. The following day a USPS representative, Mary, contacted me and advised that my package would be delivered in the NEXT DAY'S MAIL!!! WOW!!! REALLY?!! I asked why, then, did I receive WRITTEN NOTICE that my package had been delivered on February 17, 2024 to which she had no answer!!! The next day the package was indeed delivered...6 days after the written notice that it was delivered to me!! I am disappointed in Fragrance X regarding their lack of empathy and the "not our problem" response that I received from them. I am also upset because of the written response I received from them. I have been a customer with Fragrance X for at least ten years and have never contacted them before regarding items not received until last month. The USPS is also at fault for providing false information. I am the consumer, stuck in the middle, between two companies that made me feel my problem was just that...MY PROBLEM!! I am DEFINITELY disappointed in FRAGRANCE X and the USPS for the lack of empathy and incorrect delivery information. I for sure did not appreciate the written response I received from Fragrance X. Unfortunately, my daughter placed an order with Fragrance X not knowing about my latest experience. The estimated delivery date was said to be between March 4th - March 7th. Today is the 7th of March and no package has been received...yet!! I told my daughter to wait a couple more days and if the package has not been delivered...well then we'll have to start this process again. I don't think that after this is over I'll remain a customer. I have been loyal for 10 years and being treated this way, questioning my integrity, and insinuating that I might not be telling the truth, makes me think twice about continuing doing business with them.

You have the worst customer service that I have ever seen in any company. I have been treated like I was a criminal out to steal from you. The sad part about it is that I have purchased from you before with no problems. I will not recommend your company to anyone. Order #'s: 62742589, 62774476, 62804389, 62804746, 62805184, 62808787 and 62852239. The last order that I received on 2-17-24 was 62918665'

I did use the full address. This was my 3rd order from you and I received the last two at P. O. Box 131513 Houston, TX 77219-Again, I double checked the address to ensure that it was correct prior to submitting the order. Why would you send it UPS instead of my P. O. Box, then try to make it look like it was my fault.