I'm so disappointed with FragranceX. I've paid so much for a perfume and it hasn't been delivered. This company doesn't update you as to where your parcel is. It's been 19 days and no delivery. All they tell me each time is that they are corresponding with the courier and will get back to me. PLEASE DO NOT ORDER WITH FRAGRANCEX. YOU WILL LOSE YOUR MONEY
Response from FragranceXApr 19, 2024
Hello,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your order.
We are indeed experiencing some delays with South African orders. Nevertheless, rest assured that your package will arrive and it will be worth the wait :)
We kindly ask for a little bit more time.
We hope this information proves helpful. Wishing you a wonderful day!
HE
hello
Habit of Items sold not in stock seems a common theme !!
Again cancelled my order this company has a habit of selling items they dont have in stock . I'm now sure they only list these rare perfumes that they dont have stock of to gain increased traffic to website.
This is 3rd time my order has been cancelled .
order 63529420
Response from FragranceXApr 18, 2024
Hello Lee,
Thank you for taking the time to provide feedback on your recent experience with our services. We truly value the insights you have shared.
We apologize for the inconvenience caused by the unavailability of the item you selected. Despite our efforts to maintain an accurate inventory, discrepancies can occasionally occur. Please accept our sincere apologies for this oversight.
Thank you once again for your understanding and support.
EG
Esther G.
It's been over a month and I can't receive the item I ordered
I placed an order on the 12th March 2024. Out of the three perfumes ordered, one was incorrect. They told me that I needed to ship it back to them in order for them to begin the process of sending the correct perfume. Because I needed to get it quickly, I decided to keep the wrong perfume and repurchase the one I was supposed to get (and an additional perfume as well).
The new items were supposed to arrive on a specific day and did not. I reached out to them to let them know that I noted a shipping exception error when tracking it. After two days they told me that my package was lost. They said I had two options, get a refund or have it reshipped.
I wrote asking if it could be reshipped but expedited. Lo and behold the next day I receive a message that they have issued a refund, which will take up to 5 days to be received. So from the 12th of March to now I have been unable to receive an item that I purchased. I now have wait to recoup my funds before trying to acquire the item, which was meant for a special gift.
Although their customer service is responsive they are not able to have solutions that truly take the customer, their circumstances and time into consideration. This is unfortunate because my first order with them went smoothly. Things just went downhill from there though. Customers seem to be seriously inconvenienced for their mistakes and they don't seem to care much.
Response from FragranceXApr 18, 2024
Hello Esther,
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
Unfortunately we were unable to reship the order as the items available for one of the perfumes in your order were allocated to other orders at the time, however we provided a prompt refund for the order amount.
As for the incorrect item, we apologize for the situation. Please note we will be reaching out to you via email to compensate you for keeping the incorrect item received.
If you need further assistance, do not hesitate to contact our support team at [email protected].
DB
Dawn B.
Bad credit card experience
Charged card, didn't send the products... I'll never buy from you again!
Response from FragranceXApr 16, 2024
Hello Dawn,
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
I verified your order and I can confirm that it has not been charged.
When your order was placed, an authorization was initiated on your card. What you are seeing against your account is a pending authorization, not a charge. Depending on your bank, authorizations can drop from your account within one to ten business days.
I apologize for any inconveniences this might have caused you.
Please don't hesitate to reach out back to us if you have any further questions or concerns.
RK
Roman K.
I bought form fragrance x a couple…
I bought form fragrance x a couple months ago and spent around $250. I had accidentally given the wrong email in my order and could not verify my order. It ended up getting cancelled so I asked for a refund and was told I would get one in about a weeks time. It’s been a month and I haven’t received a refund. Will not be buying from them again.
Response from FragranceXApr 15, 2024
Hello Roman,
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
Unfortunately we were unable to charge your card. We sent you 8 emails asking for additional information but you never replied to us, as such, order had to be cancelled.
Kindly note that we never charged you and therefore there is no refund to be done from our end. We would advise you to please reach out to your financial institution for further details on this transaction.
In case you have additional questions, please do not hesitate to contact us.
GG
Gabriel G.
I order couple of parfumes in December…
I order couple of parfumes in December and unfortunately one was broken (the plastic cup) I send it back and since January never received the refund.I contacted the company couple of times through email and always i have been lied.they told me we still wait the return to arrive to our depo” but i have confirmation that return arrive in 15 January.they don’t want to refund me…never buy from this company again
Response from FragranceXApr 15, 2024
Hello!
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
Allow me some time to check this internally. Updates will be provided via email.
In case you have additional questions, please do not hesitate to contact us.
JO
Jefersson O.
No generan guía para devoluciones
Pasaron mas de 20 días y me llego un perfume falso sin caja original sin tapa su olor no era el original solicite la devolución, realice un video de la caja cuando llego, les comunique y como la compra se realizo desde Colombia me piden que se las envié a una dirección en estados unidos pero ellos no me generan el numero de Guia, y yo no puedo enviarlo sin ello ya que por ser un perfume se requiere de unan licencia para yo poder realizar el envio es un producto restringido por casi todas las transportadoras internacionales por lo que se requiere que deba tener una cuenta con la transportadora y para ellos se requieren licencias y perfumes para el envió internacional, no me generan una guia para devolverlo para que ellos se queden con la venta pero para enviarlo si no tienen ningun problema ya que les esta dando dinero, espero que por aca puedan brindarme un apoyo por parte de fragancex ya que yo crei que era una empresa seria, solo necesito que me generen un numero de guia para la devolución y yo asumo los gastos de envio
Response from FragranceXApr 12, 2024
Hola Jefersson,
Lamentamos sinceramente cualquier insatisfacción que haya experimentado con su pedido reciente. Asegurar la autenticidad y calidad de nuestros productos es de suma importancia para nosotros, y queremos asegurarle que todos nuestros artículos son 100% auténticos.
Lamentamos escuchar que no está completamente satisfecho con su compra. Si desea devolver el artículo, no dude en enviarlo a nuestra dirección en EUA. Sin embargo, en este momento, no ofrecemos etiquetas de devolución para envíos desde Colombia.
Si encuentra alguna dificultad con los transportistas que aceptan el paquete, le recomendamos que se comunique con un Agente de Carga (Freight Forwarder) que se especialice en el envío de artículos a EUA. Deberían poder facilitar el envío para usted.
Una vez más, nos disculpamos por cualquier inconveniente que esto pueda haber causado. A continuación, encontrará nuestra dirección de devolución:
FragranceX.com Returns
Order # XXXXXXXXX
5 Plant Avenue
Hauppauge, NY 11788, USA
Si tiene más preguntas o inquietudes, no dude en ponerse en contacto con nosotros. Apreciamos su comprensión.
VN
Verónica O.
Reclamo mi pedido
Quiero saber qué pasa con mi pedido, más de un mes y nada. Co sulta sin respuesta. Necesito una respuesta ya que son tres perfumes.
Response from FragranceXApr 12, 2024
Hola Verónica,
Veo que su pedido está actualmente cancelado porque no pudimos verificar sus detalles de facturación. Le enviamos un correo electrónico solicitándole el código de verificación de su banco, pero nunca recibimos respuesta y es por eso que se canceló el pedido.
Si lo desea, puede continuar y realizar un nuevo pedido.
En caso de que tenga preguntas adicionales, no dude en contactarnos.
